Patient Services Coordinator II
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![]() United States, Massachusetts, Boston | |
![]() 165 Cambridge Street (Show on map) | |
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Responsibilities:
-Be the first point of contact for patients-scheduling appointments, answering questions, and coordinating care with empathy and professionalism. Manage high-volume phone lines and appointment scheduling using Epic (Cadence). -Coordinate surgical and ancillary testing, referrals, authorizations, and pre-certifications. -Track and verify insurance and referral information to ensure smooth patient visits. -Support new outreach clinic start-ups and provide cross-coverage for team members. -Maintain accurate and confidential patient records in compliance with HIPAA. -Collaborate with clinical staff to streamline workflows and enhance the patient experience. -Participate in process improvement initiatives and special projects. Education The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. |