Program Coordinator - Gig Harbor Campus

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC's mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

Position Summary:

The Gig Harbor Program Coordinator provides in-person front office reception, customer service, and administrative support for TCC's Gig Harbor Campus and Continuing Education program. This position provides critical support for the ongoing work of Continuing Education in its class scheduling, marketing and enrollment processes. The Program Coordinator works in close collaboration with the Gig Harbor Campus team to ensure smooth day-to-day operations, and in support of college staff and faculty.

• Provide Gig Harbor Campus front office reception and customer service for students, staff, faculty and the public, including answering questions and requests for information, making appointments and other reception tasks
• Serve as main point of contact for academic and Continuing Education students. Assist in navigating
• college processes, troubleshoot registration, enrollment, and payment questions, working to identify issues and find resolutions
• Assist with campus textbook pickup process, laptop and other equipment checkout, food pantry pickup,
• and other critical student services needs
• Maintain campus room schedule for academic, Continuing Education, campus and community events,
• and space rentals
• Support Gig Harbor Campus and Continuing Education events, fairs, conferences, and community events
• Assist staff, instructors and advisors with copying needs, general clerical support and maintaining inventory of office supplies
• Perform cashiering functions, monitor and follow up with past due accounts and declined payments, work with TCC Cashier office to identify problems and resolve issues

• Submit work and purchase order requests following college procedures
• Provide administrative support for Continuing Education, including: OnBase enrollment forms, interpreting and explaining policies and procedures, assisting with quarterly schedule planning and print documents, monitoring class enrollment, and regular student and marketing emails, posts, and notifications to promote program
• Assist with marketing and outreach activities related to Continuing Education at TCC
• Maintain Continuing Education website content including adding, deleting and updating information, posting announcements, and ensuring content meets college marketing standards
• Attend department, team, and state council meetings
• Perform other related duties as assigned

Duties of the position require knowledge, skills, and abilities:

• Basic user support for college systems including student enrollment processes, payments, and website
• Knowledge and understanding of reception and customer service best practices
• Ability to manage a high volume of data with multiple time constraints and deadlines
• Ability to work and focus in an open office environment
• Effective written, verbal, and listening communication skills; excellent customer service skills; including building and maintaining internal/external customer satisfaction and the ability to problem solve
• Strict confidentiality of all information and sensitivity to student needs
• Enthusiasm, self-direction, and ability to work well both independently and in a team
• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in
• the workplace.
• Knowledge of culturally responsive professional practices in education.
• Ability to maintain positive and collaborative working relationships across the institution.
• Commitment to the Tacoma Community College Strategic Plan
• Ethics, integrity, and sound professional judgment.

Minimum Requirements:

• Associate's degree from an accredited college or university
• OR equivalent education/experience.
• Professional, clerical, or administrative experience in an educational or training environment or closely related field/program.
• Proficient with MS Office Software Suite/ 0365, including Word and Excel.
• Experience with PeopleSoft or other enterprise resource planning system (proficiency preferred).
• Familiarity with online or social marketing platforms.

Required conditions of employment:

• Successful completion of a criminal history background check prior to employment.

Application Materials & Procedure
Complete application packages must include the following:

1. Tacoma Community College application
2. Resume & cover letter. In your cover letter indicate how your background and experience meet the qualifications for this position.
3. Unofficial copies of transcripts for all colleges and universities attended (official transcripts will be required for the successful candidate).

required work schedule and work environment: