LHUO Benefits Specialist

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

What We're Looking For

A motivated Benefits Specialist to administer the company's health, 401(k), ADA, and leave programs with accuracy, professionalism, and care. This role acts as the go-to resource for enrollments, claims support, compliance issues, and employee communications -ensuring a seamless, supportive benefits experience aligned with regulatory standards and internal policies.

Who You Are

• A subject matter expert on employee benefit plans and regulations, with a clear and thoughtful communication style
• Discreet and professional when addressing sensitive or personal issues
• Resourceful and proactive in resolving issues and improving processes
• Exceptionally detail-oriented and organized, committed to precision
• A collaborative, service-oriented team player with warmth and integrity

What You Will Do

• Serve as the primary resource for employee inquiries regarding health plans, retirement programs, and leave policies (e.g., FMLA, ADA, PWFA).
• Facilitate the ADA interactive process, engaging employees in discussions to identify reasonable accommodations, ensuring compliance with legal requirements and organizational policies.
• Coordinate with medical providers to obtain necessary documentation supporting ADA accommodations, leave requests, or other related needs, maintaining confidentiality and adhering to regulatory standards.
• Process enrollments, life-status changes, leave requests, and terminations accurately through HRIS and vendor platforms.
• Investigate and resolve benefit discrepancies, claims issues, and coverage disputes in coordination with HR and external vendors.
• Maintain accurate records and perform data audits to ensure compliance and data integrity.
• Ensure all benefit administration is compliant with federal and state laws; support audits and filings as needed.
• Lead benefits orientations and open enrollment presentations, ensuring information is accessible, engaging, and clear

Your Experience Includes

• 3+ years of experience in benefits administration or a related HR function
• Solid understanding of ERISA, ACA, COBRA, HIPAA, FMLA, ADA, PWFA, and 401(k) administration
• Handson experience using HRIS systems, Workday preferred
• Proven track record of advising employees on eligibility, coverage, leave, and claims resolution
• Demonstrated ability to handle confidential information with professionalism
• Bilingual English/Spanish or Creole proficiency is a plus, but not required