Cash Services Research Specialist III
A Cash Services Research Specialist III is responsible for ATM/ITM cash inventory management and balancing supporting a supplier serviced fleet of over 300 devices This includes replenishment cash scheduling and ordering, device level reconcilement, creating and clearing general ledger entries timely, completing ITM and ATM research, reporting vendor errors and working closely with the vendor. Additional responsibilities may include assisting Banking Centers and Treasury Management with cash services inquiries regarding cash orders, research, and problem solving. Works with other Internal Clients with the support of customer inquiries related to Cash Vault services. Position Responsibilities:
- Scheduling and ordering cash for vendor serviced device replenishments.
- Completing daily balancing processes.
- Performing in depth research to resolve out of balance conditions timely utilizing internal and external applications and tools.
- Following up with the vendor as needed regarding replenishments, cash processing, reporting and research.
- Reconciling and clearing activity in general ledger accounts within aging standards.
- Completing departmental tracking and reporting to support the Vendor Management process.
- Communicating with Internal Clients and banking centers as needed.
- Assisting Banking Centers and Treasury Management with cash services inquiries regarding cash orders, research, and problem solving.
- Performing other duties related to cash vault services as needed.
Position Qualifications:
- High School Diploma or GED
- 2 years of MS Office experience
- 2 years of accounting Experience
- 2 years of customer service experience
- 2 years of banking experience
- 1 year of experience with researching and adjusting customer accounts/services
Work Best Category: Category B - 3-4 days in office on designated days/1-2 days remote
Hours: 8:00am - 5:00pm Monday - Friday
Salary: To Be Determined Based on Individual Experience
About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - disability/veteran.
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