Technical Operations Analyst

Who We Are

Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients.

Our employees have voted us as a 'Best Place to Work' 9 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.

Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing!

What You'll Do

We are seeking a highly motivated and detail-oriented Technical Operations Analyst to support a range of operational, documentation, and technical communication activities. This mid- to senior-level role is ideal for a professional who thrives in both collaborative and independent work settings and who is comfortable navigating technical environments while making complex topics understandable for broader audiences.

The successful candidate will play a critical role in ensuring the accuracy and integrity of documentation, validating data across systems, supporting internal process adherence, and helping drive continuous improvement initiatives. Familiarity with Zero Trust principles is a strong plus.

Key Responsibilities

• Execute and adhere to standard operating procedures (SOPs) to perform documentation reviews and data validation activities.
• Conduct technical reviews of system inputs, artifacts, and deliverables to ensure quality, compliance, and consistency.
• Translate complex technical concepts into clear, accessible language suitable for non-technical stakeholders.
• Provide regular updates to team leads and participate in cross-functional meetings, briefings, and collaborative sessions.
• Work both independently and as part of a team to complete assigned tasks with minimal oversight.
• Identify gaps or inefficiencies in current workflows and proactively recommend or support process improvements.
• Assist in the development and refinement of SOPs, templates, and tracking mechanisms.
• Maintain organized records of completed validation efforts, findings, and improvement suggestions.

• Public Trust Clearance or higher (ability to obtain and maintain required background investigation)

Preferred Experience

• 4+ years of experience in a technical operations, cybersecurity, documentation, or quality assurance role.
• Strong understanding of system documentation, data validation processes, and compliance-related workflows.
• Ability to analyze technical material and communicate findings to varied audiences.
• Excellent attention to detail, organization, and critical thinking skills.
• Strong interpersonal communication skills and experience working in fast-paced team environments.
• Familiarity with Zero Trust Architecture or cybersecurity frameworks (e.g., NIST 800-53, 800-207) is a plus.

(#LI-remote)

Why IronArch Technology?

• Awarded Best Place to Work 9 times!
• Competitive compensation and market-leading bonus opportunities
• Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses
• Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
• 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
• 20 days of PTO accumulated per calendar year
• 11paid holidays
• Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
• Sabbatical programs
• Company-paid short- and long-term disability
• Company-paid life insurance
• Voluntary life, accidental and indemnity income replacement benefits
• Professional development reimbursement
• Health club reimbursement
• Matching donation program and annual philanthropic activities
• Pet insurance
• And more!

Apply today to learn why IronArch Technology has been recognized as "Best Place to Work" for 9 years!

IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

In alignment with applicable state and local pay transparency laws, IronArch includes a salary range in our job descriptions to support equity and transparency in our hiring process. The compensation range provided reflects what we reasonably expect to offer for this role, with the final offer determined by a variety of factors including skills, experience, and scope of responsibilities.