New

Senior Desktop Engineer

TEKsystems
$60,000.00 - $72,000.00 / yr
parental leave, paid holidays, tuition reimbursement, 401(k)
United States, Florida, Jacksonville
Aug 07, 2025
Description The IT Support Analyst will report to the IT leadership team and serve as a key member of the user support group. This role is responsible for providing front-line technical assistance, managing support tickets through ServiceNow, and delivering remote and occasional onsite support for Windows, Mac OS, and mobile devices. Responsibilities include troubleshooting user issues, supporting conference room technology, and contributing to documentation and process improvements, with a focus on resolving most requests within 45 minutes. In order to be considered, candidates must live within a one-hour driving radius of Jacksonville, Florida. This role requires experience in desktop or technical support, strong customer service and troubleshooting skills, and proficiency with both Windows and Mac environments. Certifications such as A+ are strongly preferred, and familiarity with ServiceNow, JAMF, and remote support tools is a plus. This role offers growth opportunities within a collaborative, technology-driven team. Sponsorship, in any form, is not available for this position. Location: Jacksonville, FL Why you want to work on this team: You are passionate about delivering exceptional end-user support and thrive in environments where technology is used to solve real-world problems. You value being part of a collaborative IT team that directly impacts the productivity and success of the broader organization. The opportunity to provide white glove service, contribute to enterprise system management, and continuously improve IT operations aligns with your professional goals and desire to grow in a dynamic, service-oriented environment. To be qualified for this position you: Must have the ability to travel to the Jacksonville office as needed Have Associate's degree or equivalent work experience. Have 1+ years of experience in a corporate helpdesk role. Possess foundational knowledge of Windows Operating System Fundamentals or equivalent experience. Experienced troubleshooting Microsoft, Windows, Apple, and iOS systems. Familiar with Android/iOS mobile application management. Accustomed to providing technical support for operating systems, hardware, software, peripherals, and connectivity issues. Comfortable communicating technical information to both technical and non-technical users. Experience working within service level agreements (SLAs) and following documented procedures. You will set yourself apart with: Additional certifications such as: CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft Certified: Windows Virtual Desktop Specialty Apple Certified JAMF 100 or Helpdesk 1 course completion Hands-on experience with: JAMF Pro for device configuration, app deployment, MDM, and smart groups. Azure Cloud environments. Diagnosing hardware issues on Dell, Lenovo, and Apple/Mac devices. Strong understanding of basic networking concepts (TCP/IP, subnets, routing, OSI model). You will be: Providing technical support to staff for computer systems, software, and hardware-both in person and remotely. Installing, configuring, and troubleshooting Windows and Mac operating systems, workstation hardware, user applications, and computer peripherals. Managing and resolving tickets in a helpdesk queue, ensuring timely follow-up and clear documentation of technical issues. Supporting mobile devices and applications on Android and iOS platforms, including mobile device management tasks. Assisting with conference room technology, including connectivity and AV troubleshooting. Monitoring and maintaining inventory of IT equipment and peripherals. Following established procedures and SLAs, ensuring consistent and high-quality service delivery. Collaborating with technicians and leadership to identify and suggest improvements to systems and processes. Reviewing and interpreting system/application logs to assist in troubleshooting and root cause analysis. Utilizing tools like Microsoft O365/M365/Azure Cloud and JAMF Pro for user and device management. Communicating effectively with both technical and non-technical users to resolve issues and provide guidance. Participating in IT projects related to end-user technologies and contributing to documentation and knowledge sharing. Skills Windows, Microsoft, Jamf, Powershell Top Skills Details Windows,Microsoft,Jamf,Powershell Additional Skills & Qualifications Experience working with AVD and virtual workstations. Answering tickets within ServiceNow Experience Level Expert Level Pay and Benefits The pay range for this position is $60000.00 - $72000.00/yr. Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here! We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates. Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! Don't feel like wearing business attire? Cool, you can wear jeans - we are a casual place. We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. Interested in furthering your education? We offer education reimbursement! Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Workplace Type This is a hybrid position in Jacksonville,FL. Application Deadline This position is anticipated to close on Aug 8, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.