International Customer Service Representative

Description

We are seeking a dynamic, strong and detail-oriented International Customer Service Representative to join our growing global team. The ideal candidate will possess communication and problem-solving skills, with a deep understanding of international markets, particularly Europe. This role requires a proactive, customer-focused individual who is knowledgeable in customs regulations, freight forwarding, and global shipping requirements

* Demonstrates SoundOff Signal's Core Values in daily interactions with internal and external customers.

* Responsible for daily communication with international customers.

* Provide exceptional service and support to international customers, ensuring timely and accurate communication across various channels.

* Handle customer inquiries, orders, shipping issues, and returns with professionalism and urgency.

* Navigate the complexities of international logistics, including customs regulations, documentation, and freight forwarding requirements.

* Collaborate closely with internal departments (Sales, purchasing, scheduling, shipping and Finance) to resolve issues and ensure seamless service delivery.

* Maintain up-to-date knowledge of international market requirements, particularly in Europe.

* Coordinate with freight forwarders and shipping carriers to ensure timely and compliant delivery of products.

* Document customer interactions and maintain accurate records in Salesforce.

* Proactively identify and resolve customer service problems, escalating issues as necessary.

* Contribute to process improvement initiatives to enhance the international customer experience in coordination with the Director of International Business.

* Actively participate in team meetings and cross-functional projects.

* Strong written and verbal communication skills.

* Proven problem-solving abilities in a fast-paced, customer-focused environment.

* In-depth understanding of international markets, especially in Europe.

* Knowledge of customs processes, freight forwarding, and global shipping requirements is essential.

* Ability to work independently and as part of a team.

* Multilingual skills are a plus. French, German, Spanish a plus.

* Highly organized with strong attention to detail.

* Self-starter with the ability to manage time and prioritize effectively.

* Proficiency in Microsoft Office and CRM systems (Salesforce) is preferred.

* Minimum of 2-3 years in international customer service or logistics-related role.

* Hours: Flexibility to cover international customers in differing time zones

* Able to lift up to 20 lbs.

* Basic understanding of international business, order and shipping process as well as requirements for handling international business.

* Mostly office environment including:

* Able to stand and sit for various length of time.

* Light Manufacturing Environment

* Little to Medium noise level

* Moderate temperature ranges

* Able to bend/twist and reach a limited amount of time.

* Opportunity to work hybrid schedule.

* Associate degree in business or marketing field or 3 years Sales and or customer service experience.

* Manufacturing experience helpful.

* Technical experience helpful.

* Branded product experience helpful.

* Sales Force and ERP experience helpful

* Able to perform job consistently without excessive absenteeism or tardiness.