HCM System Analyst (Success Factors)

*Full Time In Office

The SuccessFactors System Administrator is expected to skillfully manage, maintain, and continuously enhance our SAP SuccessFactors environment with a high level of detail and accuracy. This role will be responsible for system configuration, troubleshooting, data integrity, and supporting HR and business users in leveraging the system effectively. The role requires strong technical acumen, hands-on experience with HRIS platforms-particularly SAP SuccessFactors-and a commitment to optimizing HR technologies for efficiency and effectiveness

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary administrator for SAP SuccessFactors modules (e.g., Talent Management, Performance, Compensation, etc.)
• Configure and maintain system settings, workflows, role-based permissions, and integrations.
• Accurately track, document, and communicate all system changes, ensuring that all required approvals are obtained before implementation.
• Manage user provisioning, security roles, and data privacy controls.
• Provide Tier 1 and Tier 2 support to end users and HR staff.
• Troubleshoot issues and coordinate with SAP Support or third-party vendors when needed.
• Ensure data integrity through regular audits, data validation, and clean-up activities.
• Participate in new module implementations, enhancements, and updates.
• Partner with HR, IT, and external consultants on project scoping, testing, and go-live support.
• Build, maintain, and optimize reports and dashboards using SuccessFactors reporting tools (e.g., Ad Hoc Reports, Canvas Reports).
• Provide insights to HR leadership through accurate and timely data delivery.
• Understands and observes all safety procedures and practices and ensures that employees observe all safety procedures and practices in order to prevent injuries or damage; schedules periodic safety meetings and solicits recommended changes to improve safety procedures.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's Degree in Business or related field, and
• Three (3) years of professional experience with Success Factor HCM system administration
• Understanding of HR processes and data structures.
• Strong analytical, problem-solving, and communication skills.
• Experience with system integrations

COMPETENCIES

• Demonstrated competency in system trouble-shooting and problem resolution for Success Factor or comparable HCM system
• Demonstrated proficiency in creating queries and reports from HCM system(s)
• Advanced analytical and quantitative skills and advanced MS Excel skills
• PC proficiency in MS Office and Outlook
• Exceptional project management skills with proven ability to meet deliverables in a complex, geographically dispersed organization
• Skill in establishing and maintaining effective working relationships with all levels within the organization as evidenced by success in working collaboratively with others to effectively coordinate activities to accomplish tasks
• Ability to plan, organize, and manage multiple tasks simultaneously
• Excellent written communication skills to create effective technical documentation and/or user training materials as required
• Comprehensive knowledge of legal and compliance issues in the HR, Payroll, and/or Benefits body of knowledge

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works in an office setting and generally sedentary, but may involve walking or standing for brief periods of time
• May be required to occasionally lift, carry, push, pull, or otherwise move objects up to 25 pounds
• Must be able to efficiently operate computer keyboard and peripherals to accomplish tasks nearly 100% of work day
• Must be able to effectively communicate using telephone, screen-sharing, and/or web-ex or conference calls to accomplish tasks and collaborate efficiently with remote users and customers
• Occasional travel, including air travel and overnight stay(s) may be required