Digital Business Analyst

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

We are seeking a Senior Digital Business Analyst. You will drive discussions and document processes and journeys around business and technical process, as well as requirements. You will craft and refine requirements, user stories, acceptance criteria, test scripts and production implementation run books for projects and minor enhancements within the IT Community Banking team. The role will guide appropriate technical solutions across a wide range of Old National Bank Community business line functions, as well as deliver digital solutions to meet an array of internal and customer-facing processes. This individual will be responsible for documenting existing business needs and developing new and enhanced business processes to ensure IT solutions support and align with business initiatives, and company goals.

Salary Range

The salary range for this position is $77,900 - $153,000 per year. Final salary will be determined based on factors such as location, experience, skills and qualifications.

Key Accountabilities

Act as IT project lead to ensure all business requirements, user stories, acceptance criteria and test scripts are captured for design, testing and implementation of a variety of solutions across Community Banking.
• Experience working with front end development teams and UI/UX design teams in the delivery of digital experiences
• Solution new processes and journeys to ensure new software solutions are aligned with company and IT objectives.
• Has accountability for the successful completion of all aspects of assigned project work.
• Work with business sponsors to determine business requirements that are necessary to increase efficiency, function, and profit across Community Banking.
• Design current and future state processes and assist with connecting all necessary project stakeholders, subject matter experts and Line of Business owners towards a common project goal.
• Design workflows, processes, and solutions to solve business problems and document current/future state.
• Lead process modifications to increase productivity and effectiveness.
• Build a strong cross functional understanding of both the company's product and business operations.
• Proactively pursues continued education for an ever-changing digital workspace.
• Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution, and checking for satisfaction.
• Builds and maintains a strong relationship within the organization.
• Compile team and project status reports on a re-occurring basis.
• Clearly communicate complex technical solutions in a manner where business lines and our development partners can easily understand.
• Report and research the cause of any outstanding production issues related to assigned projects, and work with any necessary individuals/teams to resolve outstanding issues.
• Effectively plan, facilitate, and document meetings and interact with all levels of a project team.
• Exercise independent judgement and take the lead role on projects with minimal direction.
• Serve as a senior member of the team, mentoring junior members.
• Manage multiple initiatives at one time, providing clear and consistent communication back to the team and management on each initiative.

Qualifications and Education Requirements

• Bachelor's degree in Computer Information Systems, Computer Science or equivalent work experience.
• 5 years + experience in technical business analysis and digital platforms in a related industry.

• Deep understanding of the Software Development Life Cycle, digital technologies, and user experience principles.
• Experience collaborating with development teams to design and implement digital solutions that meet business needs
• Experience creating system diagrams and documenting business processes.

• Experience creating and following change control processes and templates (required)
• Experience in writing user stories for software initiatives in the financial industry (preferred), with an emphasis on digital platforms (required)
• Experience using JIRA to manage project requirements, bugs and/or test scripts (preferred).
• Experience using a system to document testing results.
• Experience coordinating testing and reporting user acceptance testing results.
• Strong verbal and written communication skills.
• Ability to travel and stay overnight as needed.

Key Measures of Success/Key Deliverables

• Demonstrates the ability to effectively prepare and maintain the following documents and tools:

• Business Process diagrams
• Workflows diagrams
• User Stories & Technical Requirements for Digital Initiatives
• Acceptance Criteria
• User Stories, Test Scripts
• Project Plans, Status Reports, Meeting Notes

• Demonstrates the following Leadership skills:

• Mentors junior team members, as needed.
• Monitors progress and follow-ups in a timely manner.
• Provides respectful feedback to all levels of the project team.
• Escalates issues/concerns/delays when necessary.
• Works towards a set project timeline and budget.

This position may be filled at a different level depending on the candidate's qualifications and relevant experience. Factors may include but are not limited to: previous experience, depth and breadth of previous or current institution size - the same role for many years or a variety of roles in the same space over a number of years, skills, knowledge, previous performance and success factors, education/certification.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!