Chief Customer Officer, Marketing Cloud

salesforce.com, inc.
parental leave, 401(k)
United States, California, San Francisco
1 Market Street (Show on map)
Aug 07, 2025
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are seeking a dynamic and visionary Chief Customer Officer (CCO) to lead Marketing Cloud within our organization. This senior executive will drive strategic customer engagement, sales execution, enablement, and evangelism for our Marketing Cloud solutions. As well as, lead transformations to improve the efficiency, effectiveness, and strategic position of our global business. The COO will lead a team that ensures our people, processes, systems, and physical infrastructure are built to scale to deliver both seasonal peaks and our long-term growth. This position will report to the Marketing Cloud GM and together they will set, manage, and execute the overall Marketing Cloud vision. The Marketing Cloud COO will act as an advisor to the Marketing Cloud GM, and the Marketing Cloud Product, Engineering, Distribution, and Product Marketing leadership team to drive success in key areas such as where to rapid test and learn, detail learning agendas, model financials, and define partnership models. Key Responsibilities 1. Strategic Customer Engagement Lead C-level engagement with Strategic Industry Customers (SICs) to ensure Marketing Cloud aligns with executive priorities and industry trends. Serve as the executive sponsor for our largest and most strategic customers. Launch and run the Marketing Cloud Customer Advisory Board (CAB), convening senior customer stakeholders to guide product direction and strengthen executive alignment. 2. Customer Success, Enablement & Adoption Oversee Marketing Cloud customer success and GTM enablement efforts, ensuring customers are onboarded efficiently and realizing full value from the platform. Drive adoption strategies and field readiness in partnership with enablement leaders. Ensure tight coordination across Sales, Product, Marketing, and Support to deliver a frictionless customer journey. 3. Voice of the Customer (Internal) Operationalize a Voice of Customer (VoC) program that captures insights from customers, field teams, and partners to inform strategic decisions. Serve as a critical feedback loop between the field and product/engineering teams. Partner with OU leaders and Specialist teams to drive deep industry alignment and solution relevance. 4. Evangelism & Ecosystem Leadership Represent Marketing Cloud at global forums, customer events, and analyst briefings, acting as a lead evangelist for our platform. Build external credibility through executive storytelling, thought leadership, and customer advocacy. Cultivate partnerships with ecosystem players and influencers to position Marketing Cloud as a category leader in enterprise. Qualifications 15+ years in enterprise customer leadership roles, spanning sales, success, or strategic partnerships. Proven executive presence and ability to engage with CxOs across industries. Deep knowledge of automation and SaaS business models. Experience standing up CABs, VoC programs, or similar customer listening mechanisms. Track record of successfully influencing product, engineering, and go-to-market functions. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $371,000 to $417,000. For Colorado-based roles, the base salary hiring range for this position is $371,000 to $417,000. For Washington-based roles, the base salary hiring range for this position is $371,000 to $417,000. For California-based roles, the base salary hiring range for this position is $371,000 to $417,000.