Software Support Intern, Fall 2025 (Part-Time)

• Provides inbound phone, web or email software support to resolve client inquiries and
• problems
• Responsibly communicates to all parties involved in issue resolution to meet and manage
• client expectations.
• Uses Tyler's client management system to create, track, and/or update details on the
• specifics of client issue(s).
• Foster continuous learning environment through contribution of the knowledgebase and training
• Submits client issues to development team for resolution as needed.
• May create or enhance documentation throughout the support process.
• Communicate professionally, clearly, and appropriately with clients and coworkers.
• Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients.
• Solve problems effectively in an ever-evolving environment.
• Demonstrate proficient knowledge of support processes, problem management tools and procedures.
• Maintain an approachable and courteous demeanor in both verbal and written communication to ensure clients' confidence in the organization.
• Maintain composure under pressure.
• Resolve issues of easy-moderate complexity utilizing knowledge of established guidelines, company policies, and contract specifications.
• Work effectively both independently and in a team-oriented environment.
• Assist other team members.
• Provide limited hardware and operating system support.
• Effectively utilize available resources.
• Accurately record all details and progress in incident tracking system(s).
• Proactively improve knowledge and develop analytical and technical skills.

• Excellent verbal and written communication skills with the ability to effectively work with clients on technical and business issues.
• Proficiency using computers, specifically Microsoft Word, Excel, PowerPoint, Internet, various browsers and operating systems.
• Problem-solving mindset.
• Excellent interpersonal skills.
• Decision making and problem-solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.

Lakewood, Colorado | Lubbock, Texas

0-5%

Salary will generally fall between $26,146 - $31,200 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

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