NOC Technician III - Charlotte, NC

Segra is searching for a dynamic and experienced NOC Technician III to support our Charlotte, NC network operations center. We are also open to candidates in the Columbia, SC and Waynesboro, VA area. However, Charlotte is the first preference.

Role Overview:

The NOC Tech III will perform network monitoring of the Segra SONET, DWDM, IP and Ethernet networks. This position provides in-depth support of the SEGRA Transport network, IP and Ethernet networks, and voice services. As a NOC Tech III, you will support our Enterprise and Carrier customers, as well as provide expert level support and guidance for the NOC Tech I and NOC Tech II job roles. The NOC Tech III is responsible for triaging customer, and network alarming, initiated trouble tickets, and providing timely and relevant updates to our customers, as well as providing support, guidance and training for the NOC team. The NOC Tech III must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform administrative duties as required: Running scripts, preparing and supporting maintenances, etc. You will also be expected, and looked to, to provide guidance on large scale network events, utilizing your expertise to quickly identify, isolate, and remediate issues that impact our network and customers.

Qualifications

• Education: High School Diploma or equivalent required. Associate degree or Bachelor Degree preferred but not required. Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)
• Experience: Minimum of 3-5 years of experience working in a telecommunications environment. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles

• Key Competencies: Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers. Self-awareness and willingness to escalate issues and follow up to ensure incident resolution. An analytical mindset that appreciates solving problems. A desire to design and implement training for the department. Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
• Must be able to demonstrate expertise with many the technologies listed below:




• Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
• Network infrastructure, DNS, IP Subnetting
• Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP)
• Q-in-Q / s-tag / c-tag
• Telephony based technologies (TDM, Converged, VOIP, SIP, etc.)

About Segra:

Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.