Office 365 Operations Specialist

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.

The trusted leader in productivity, email security and compliance solutions for businesses of all sizes, OpenText | AppRiver continues to grow by helping guide our customers through challenging cyber risks to ultimately find even greater opportunities. While we're passionate about helping our customers succeed in the business world, we're also looking to expand our growing workforce to better scale with our growing customer needs.

OpenText | AppRiver is looking for a motivated and talented Office 365 Operations Specialists. We are a leading provider of cloud services creating software using agile processes and modern technologies. If you are looking for a highly creative, continuously evolving and team-based work environment - one where you get to solve challenging problems, collaborate with talented colleagues, and make a difference - we would love to hear from you. In this role you will become a specialist in delivery of Microsoft cloud services. This team assists in developing processes, supporting multiple departments, and helping execute complex customer deployments.

WHAT THE ROLE OFFERS

• Conveying information regarding technology and product positioning to technical and non-technical internal/external customers
• Facilitating initial workflow and communication with customers and partners for new account setups
• Managing processes from start to completion
• Collaborating with multiple departments regarding product optimization, feature enhancements, overall service health, and reporting of feedback
• Assisting in the support, maintenance, and ongoing improvement of Zix | AppRiver systems used in the development and delivery of Microsoft cloud services

WHAT YOU NEED TO SUCCEED

• High School Diploma or equivalent
• Willingness to learn Microsoft cloud services and portals
• Prior technical experience with online portals
• Strong communication and collaboration skills
• Exceptional attention to detail

YOUR IMPACT

• A passion for helping customers and delivering excellent results in challenging technical environments
• Skills to prioritize and work responsibly in collaborative and individual situations
• Capability to multi-task, and enjoy a fast-paced environment
• Desire to learn new technology
• Exceptional attention to detail
• Aptitude to understand DNS, email routing, software deployment, data migration

WORK SCHEDULE

This team works between the hours of 7 am - 7 pm, Monday - Friday. Opportunity for OT as needed. Occasional on-call weekend shift with OT paid.

ONE LAST THING

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $x - $x; Depending on the candidate's education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.