Systems Engineer I - Managed IT Services

Ideal candidates possess an upbeat and enthusiastic personality capable of thriving in a fast-paced dynamic environment. Passionate about providing outstanding experiences for our clients. We seek team members with technology expertise in systems support and administration.

The Systems Engineer I works as an individual contributor with multiple internal teams providing expertise, recommendations and execution for systems implementation, administration, and support. The Systems Engineer I role works with account teams and our clients, interacting directly with their decision makers. Each Systems Engineer I has expertise of IT systems/technologies, with subject matter expertise for one or more specific technologies and/or applications. The Systems Engineer I is responsible for problem and knowledge management associated with the ongoing support of technology in their specific area(s) of expertise.

***Please note this is a hybrid role out of South Houston, preference for candidates living in South Houston***

* Provides working knowledge of subject matter pertaining to one or more technology pillars:

o Cloud technology

o Networking

o Messaging and Unified Communications

o Servers

o Cybersecurity

o Identity Access

o Endpoint Manager deployment and maintenance

* Acts as escalation resource for Systems Administrators.

* Provides quality service and support to our valued clients. including analysis, consultation, design, and implementation

* Follows internal process for handling requests, updating clients, and other administrative tasks.

* Update client "Guidebooks" documentation to ensure up to date information.

* Provide onsite customer support as required.

* Communicates effectively with clients and internal team members. Collaborates with peers to ensure timely resolution is achieved.

* Ability to coordinate, work with, and gain the trust of business stakeholders and technical resources.

* Able to work under pressure in time critical situations.

* Demonstrates creative thinking and strong problem-solving instinct.

* Listens and seeks to fully understand client requests to exceed expectations of service.

* Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience.

* Mentors All Covered System Administrators and System Engineers by providing answers and assistance with complex technologies.

* Completes projects and tasks as assigned by management.

* Implement client projects by drawing upon a variety of prior technical experience.

* Ability to achieve 2 - 3 technical certifications a year.

* High school or equivalent, bachelor's degree preferred.

* 3-5 years of relevant technical and customer service experience in systems analysis, implementation, and support for current technologies

* One or more of the following (or approved similar) certifications are required:

o AWS Cloud Practitioner / Sys Ops Administrator

o Citrix Certified Associate - Virtualization (CCA-V)

o Microsoft Azure Fundamentals

o Google Foundational

o VMware VCTA

o Cisco CCST

o Fortinet NSE4

o ComptTIA Network+

o Certified Ethical Hacker (CEH)

o Note: Certification list and requirements are subject to change based on technology trends and business needs. All Covered does provide training, reimbursement, and bonus structure for certification achievement.

* Performs work and solves problems independently and with limited supervision.

* Handles technical issues and problems, escalates appropriately to solve difficult challenges.

* Candidate possesses and demonstrates working knowledge of the following technologies:

o Current Windows Desktop and server Operating Systems

o Windows Active Directory/Azure (User Management/Administration/Group Policy)

o Common desktop applications including Microsoft Office Suite

o Current Exchange Server/M365/Mail services

o Supporting firewalls, switches, and security functionality.

o Common TCP/IP services including HTTP, FTP, DNS, and DHCP

o Current Cloud services and technologies including Virtualization, RDP, etc

* Initiates knowledge publication and serves as a knowledge approver in their area of expertise.

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.