Global Manager, Performance Operations

Position Summary

We are seeking an experienced Performance Operations Manager to add to our Global Operations team. The person in this role will leverage data, tools, and process to optimize and steward foundational workstreams across End-to-End Media Operations and Business Operations. A successful Performance Operations Manager will drive critical projects forward while motivating clients and internal stakeholders. They have experience in their career proactively finding gaps in team processes and finding creative solutions to solve them.

As an integral part of the Operations team, this position is responsible for the management of our End-to-End Operations process via development and maintenance of processes to support critical client deliverables, ensuring accuracy and cross-functional compliance to meet all deadlines. This role includes key operational responsibilities and serves as a liaison with Craft teams to improve process efficiency-saving time-and effectiveness-reducing errors. The Global Manager, Performance Operations, must understand the overarching Operations team goals (i.e. driving operational efficiencies and, ultimately, automation) and how those goals translate to each and every project they contribute to.

Key Responsibilities:

• Leverage knowledge of Media Buying & Operations to identify and develop process enhancements to drive efficiencies across workstreams related to budget management, data cleanliness/compliance and tool maintenance
• Partner with Client Operations colleagues to design, implement and optimize workstreams creating efficiencies across all Business Crafts, with a focus on Media Buying teams. Sample workstreams include , taxonomy, IPG tool maintenance, etc.
• Enforce process and timeline compliance via appropriate measures (i.e. email reminders, calendar invites, updates to Asana calendar, incorporation into Team Rally announcements, etc.)
• Ensure MediaTools system (planning) and MediaOcean system (buying) data cleanliness at all times via:
  
  
  
  • QA tools and ensure corrections are complete as needed (with tool refreshes, manual checks of system, individual reach outs, etc.)
  • Standardization of data across LOBs
  • Develop and ensure compliance of all data tagging and classification in T & Media Ocean systems (based business/reporting needs and rules)
  
  
  
  
• Leverage understanding of End-to-End media planning and systems processes (and excel) to communicate and translate our automation needs to our Data Engineering team
• Effectively manage and prioritize multiple projects, establish deadlines, and manage escalations to stakeholders
• Maintain documentation of ongoing optimizations and develop training materials as needed that can apply across LOBs on a global scale
• Has a vested interest in seeing projects through and understands their role in the broader Operational scope
• In partnership with "Taxonomy Taskforce," input into taxonomy development and, ultimately, taxonomy maintenance and rollout

Desired Skills & Experience:

• Relevant systems and process experience (Media Tools & Media Ocean)
• Minimum 3-5 years' media experience in media planning, client management, and/or digital activation
• Fundamental understanding of media technology and its implementation (CM360, Ad Verification, etc.)
• Excellent communication and collaboration skills with internal and external stakeholders at all levels
• Proactive, resourceful and organized team player with strong interpersonal skills and relationship building
• Strong analytical skills with the ability to identify areas for improvement and optimization
• Proficient in Microsoft Word, Excel and Powerpoint
  
  
  
  • Strong Excel experience, using Excel for data compilation, analysis and visualization (i.e. common formulas, pivot tables, sumifs, vlookups, etc.)
  
  
  
  
• Strategic thinker and problem solver
• Exceptional attention to detail
• Eagerness to learn, take initiative and partner with relevant stakeholders to see tasks through to effective completion
• Strong project management skills with the ability to handle multiple projects and meet tight deadlines
• Experience in Project Management tools (Asana, Workfront, Lucid) and Buying tools (MBOX, Prisma), preferred but not required

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.

We See You at IPG Mediabrands.

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days.

We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award.

The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email accommodation@mbww.com.

About IPG Mediabrands

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world's most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.