Project Specialist - Lifecycle Services Team

Responsibilities:

• Develop, implement, and oversee long term onsite services for Intralox's most strategic customers.
• Coordinate with field service for performance evaluation to ensure high levels of service quality.
• Establish and maintain strong client and internal stakeholder relationships. Work closely with Lifecycle Service Leaders, the Intralox Integration Team, the relevant Customer Account Management Teams, and Intralox Leadership.
• Ensure the availability of necessary resources, including personnel, tools, and materials, for corrective action activities.
• Implement and enforce safety protocols and procedures to ensure a safe working environment for all team members and compliance with regulatory standards.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance service delivery and operational efficiency.
• Develop and maintain comprehensive documentation for relevant service activities, including regular reports, incident logs, and compliance records.
• Lead continuous improvement initiatives to enhance processes, reduce downtime, and improve overall client satisfaction.
• Manage new opportunities in services and be a champion for the customer to ensure they receive what was requested.

Position Requirements:

• A high school diploma or GED equivalent.
• At least one (1) year of project management or related technical experience.
• Proficient with MS Project and MS Office Suite.
• Highly proactive and driven. Strong desire to optimize customer value.
• Deep experience in project management, with a strong preference for time spent in the packaging and material handling industry.
• Proven track record of managing complex projects in a client-facing, onsite environment.
• Strong understanding of supply chain strategies, and best practices, particularly in the context of packaging and material handling systems.
• Excellent communication and interpersonal skills, with the ability to engage effectively with clients, team members, and stakeholders at all levels.
• Proficient in project management software and tools, with strong organizational and time-management skills.
• Knowledge of safety regulations and compliance standards relevant to the packaging and material handling industry.
• Ability to analyze data, identify trends, and implement data-driven decisions to improve maintenance operations and service delivery.
• Appropriate technical skills & knowledge.
• Willingness to regularly be onsite at customer locations and available for emergency issues as needed. 20-35% domestic travel.

Preferred Requirements:

• At least five (5) or more years of project management experience or related technical experience.
• A bachelor's degree in project management, business administration, engineering or related degree.
• Experience with Oracle.
• Proficiency in systems including but not limited to Oracle ERP, Dynamics CRM, etc.

Intralox's benefit program is a major part of an employee's total compensation from the company. Hired applicants may be eligible for benefits including health, dental, vision, and disability insurance, paid time off, 401K, flexible spending account, life and AD&D insurance, long term care, tuition reimbursement, and additional voluntary benefits.

The salary range provided is a good faith estimate representative of all experience levels. Intralox considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training and key skills. Therefore, we encourage all qualified applicants to apply regardless of their salary expectations.

The position is eligible for one of the following: commissions, discretionary incentives, or production incentives according to the terms of those plans.

Salary Range: $49,100 to $93,400