The Business Services Specialist I (BSS I) is responsible for efficiently managing high volumes of contract paperwork in alignment with client service level agreements (SLAs). Core duties include sorting, processing, scanning, shredding, storing, and retrieving contract documents while upholding strict quality and confidentiality standards. The role involves reviewing contract packets, organizing forms per client specifications, entering basic data, and preparing documents for both physical and electronic storage. The BSS I also manages labeling, filing, and shipping of processed materials. In addition to core tasks, the specialist supports workflows across one or more departments and contributes to cross-functional operations, demonstrating advanced process knowledge and attention to detail.
Key Responsibilities:
- Process high volumes of contract paperwork efficiently and accurately while adhering to established business processes and client-specific service level agreements (SLAs).
- Perform core document-handling functions including sorting, processing, scanning, shredding, storing, and retrieving contract materials.
- Complete detailed office support tasks such as:Sort and check in mail
- Opening envelopes and sorting paperwork by client
- Reviewing each packet and removing items per client requirements
- Removing staples, batching, and preparing documents for scanning
- Scanning using high-tech equipment while monitoring for image quality and accuracy
- Shred documents per client requirements
- Pick and pack contract packets to ship
- Re-stapling, labeling, preparing folders, and filing contracts for storage or future retrieval
- Demonstrate operational flexibility by supporting workflows across multiple departments and functions within the Document and Data Services (DDS) business.
- Assist with quality control checks, reporting, and issue resolution to ensure accuracy, compliance, and continuous improvement.
- Promote a strong safety culture by following all health and safety procedures and modeling safe behaviors.
- Collaborate with safety leadership to support initiatives aligned with Cox Automotive's Safety Excellence standards.
- Maintain a clean and organized workspace, assist with equipment cleaning, and adapt to frequent task changes as needed.
- Perform other duties as assigned by the manager or supervisor to support team and business needs.
Qualifications:
Minimum-
- High School Diploma or GED.
- Generally less than 2 years of relevant experience.
- Working knowledge of PC software applications, including Microsoft Office (Excel, Outlook).
- Must be a team player with the ability to also work independently.
- Strong attention to detail with the ability to quickly adapt and learn new processes or duties.
- Ability to multi-task and thrive in a fast-paced, detail-oriented environment.
- Maintains a positive, professional, and pleasant attitude in various situations.
- Ability to work effectively with diverse groups of people.
- Physical ability to lift and transport paperwork boxes weighing up to 40 lbs; occasional overhead lifting of 40 lbs with or without assistance.
- Ability to sit for extended periods performing repetitive tasks; regularly required to stand, walk, reach, talk, and hear; frequently required to stoop, kneel, crouch, bend, and squat.
- Flexibility to work assigned start times with no predetermined end time, ensuring all tasks are completed within rapid turnaround requirements.
- Willingness to perform other duties as needed or assigned.
- Demonstrates the physical stamina and mental focus necessary to perform all duties successfully within required timeframes to meet business demands.
Preferred-
- Current employment or contractor experience with Cox is strongly preferred
USD 14.71 - 22.12 per hour
Compensation:
Hourly base pay rate is $14.71 - $22.12/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
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Cox
parental leave, paid time off, paid holidays
Aug 07, 2025