Collection Supervisor

Under the supervision of the Site Manager/Manager of Mobile Operations/Field Supervisor/Assistant Manager, assumes responsibility for supervising the staff in collections at fixed and/or mobile sites. Monitors the collection activities to ensure compliance with Standard Operating Procedures. Serves as a resource for donor eligibility and phlebotomy complications. Responsible for meeting projected production goals. Delegates duties to staff; coordinates with mobile chairperson. Promotes positive image of CBC to community. Performs duties of Site Manager in their absence.

Essential Functions:

• Supervises blood collections at mobiles/fixed sites.
• Trained on all tasks required of Donor Care Technician I and II (as applicable) and Senior Donor Care Technician (as applicable).
• Functions as resource for staff concerning donor criteria and vein suitability, for donors' questions and concern and with difficult venipunctures.
• Reviews QC reports.
• Ensures staff compliance with SOPs.
• Determines job assignments, breaks and meal times for staff.
• Coordinates with mobile chairperson and volunteers.
• Handles or seeks help for emergencies that occur.
• Ensures compliance with CBC safety policies and procedures.
• Maintains confidentiality of personal information regarding donors and staff.
• Responds to staffing problems, donor/staff complaints and counsels donor and staff as needed.
• Provides written evaluation of staff concerning performance and compliance with SOPs.
• Provides documentation when needed regarding staff behavior and/or attendance problems.
• Promotes customer service and a positive image of CBC to community.
• Maintains prompt and regular attendance.
• Responsible for responding to temperature/humidity alarms (as applicable).
• Responsible for maintaining and reconciling monthly equipment inventory.
• Must be able to confidently communicate and interpret intermediate information in English to all members of the public and CBC staff.

Requirements

• High school diploma or equivalent.
• Degree in Business or Biological Science preferred or equivalent experience.
• Supervisory experience required.
• Phlebotomy experience preferred. (Willing to train phlebotomy skills.)
• Current CPR certification or obtain within six months of hire.
• Prefer an individual with at least 12 months experience in Blood collections, Phlebotomy and CBC, DA, AABB and OSHA regulations.
• Valid MO Class E Driver's License or KS Class C Driver's License with excellent driving history (if applicable).

• FLEXIBILITY TO WORK VARIOUS SCHEDULES IS A MUST.

Skills

• Excellent written and verbal communication skills to successfully communicate with staff, donors and chairpersons.
• Strong interpersonal skills to interact positively with a variety of individuals.
• Excellent customer service skills.
• Critical thinking and problem solving skills.
• Ability to work independently and as a part of a team.
• Ability to supervise a large, diversified staff.
• Excellent organizational skills and ability to multi-task.
• Phlebotomy skills.
• Computer skills.
• Good driving skills (if applicable).
• Ability to meet projected production goals.
• Ability to manage staff within attendance and performance guidelines.

Knowledge

• Excellent knowledge of donor criteria and the interview and blood collection procedures.
• Excellent knowledge of vein suitability.
• Excellent knowledge of blood collection complications and care procedures to follow.