SC DHHS Case Manager

About Capitol Bridge

Founded in 2012, Capitol Bridge is based in Arlington, Virginia and has proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews.

Job Overview

Capitol Bridge is seeking a Case Manager to join our growing team! TheCase Manageris a full-time position supporting an important project. The call center is operational between the hours of 8:30am to 5pm, Monday to Friday.

To prepare you for this endeavor, Capitol Bridge will offer paid, comprehensive training that will provide you with the tools and resources to assist with the highest level of service, support, and professionalism.

Location:Columbia SC

Start Date: August 25, 2025

Pay and Benefits:

• Pay Rate:$18.50/hr
• Medical, Dental, and Vision benefits available
• 401(k) available with company match
• Paid holidays
• PTO

Job Responsibilities

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  Conduct outbound calls to applicants to complete necessary documentation and gather relevant information.

  
  
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  Assist applicants in completing application forms via phone, providing guidance and support throughout the process.

  
  
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  Respond to incoming calls from applicants and providers.

  
  
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  Record all pertinent details during calls or communicate via letter to applicants regarding the required information and documentation for packet completion.

  
  
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  Assess applicant eligibility during initial outreach conversations.

  
  
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  Provide clear guidance to applicants on how to obtain specific records necessary for their packets.

  
  
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  Review submitted packets to ensure the inclusion of all required documentation and information.

  
  
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  Offer assistance to applicants in collecting necessary documentation, including facilitating three-way calls with their providers or medical records offices.

  
  
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  Utilize the language line to assist applicants facing language barriers.

  
  
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  Track document requests and verify receipt with provider offices and medical record facilities within the system.

  
  
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  Follow up with applicants and/or providers, as needed, to request any missing information or records.

  
  
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  Perform additional related duties as assigned

  
  

Required Qualifications

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  High school diploma or G.E.D. is required.

  
  
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  A minimum of one year of experience in a customer service role with measurable performance metrics.

  
  
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  Proficient in computer use, including Microsoft Office Suite, internet navigation, and various systems.

  
  
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  Highly organized with strong prioritization skills.

  
  
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  Proficient in both spoken and written English.

  
  
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  United States citizenship is required.

  
  
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  Experience in a call center environment is a plus.

  
  
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  Previous experience in healthcare settings is advantageous.

  
  

Preferred Qualifications

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  Integrity

  
  
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  Accountability

  
  
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  Cooperative/Team Player

  
  
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  Emotional Intelligence

  
  
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  Empathetic

  
  
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  Adaptive

  
  
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  Foster open communication

  
  

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

Capitol Bridge LLC. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.