Community Representative for Au Pair Program - Manchester, NH

Community Representative - Au Pair in America (APIA)

Location: Remote (with local travel within assigned geographic area)

Position Type: Part-Time or Full-Time (Flexible Hours)

Compensation: Fee-based, paid per completed activity; annual servicing fee prorated and paid bi-weekly

About the Role

As a Community Representative with Au Pair in America (APIA), you will support and guide host families and au pairs throughout their cultural exchange experience. Acting as a program liaison, you'll ensure all placements meet U.S. Department of State regulations while helping foster meaningful cross-cultural relationships. This is a remote, flexible position ideal for candidates with experience in education, counseling, cultural exchange, or social work.

Key Responsibilities

Onboarding & Training

• Complete required webinars, training calls and online training within 2 months of start date
• Comply with all ongoing training requirements and attend annual refresher trainings

Support & Monitoring

• Conduct in-home and virtual meetings with host families and au pairs in your cluster area
• Maintain contact with host families and au pairs and submit required reports in compliance with Department of State regulations
• Provide support for cultural adjustment, education enrollment, and conflict resolution
• Offer interim housing support in emergencies when required

Community Engagement & Program Promotion

• Plan monthly au pair cultural meetups and an annual Host Family Day event
• Promote APIA through local outreach, social media, and community networking
• Guide prospective host families through the application and matching process
• Represent APIA at local events and marketing opportunities when possible

Qualifications and Experience

• 5+ years' experience in education, counseling, social work, cultural exchange, or youth development (preferred)
• Strong interpersonal, communication, and problem-solving skills
• Self-motivated, organized, and comfortable working independently
• Cross-cultural sensitivity and an interest in international exchange
• Reliable transportation for in-area visits (within 1-hour drive from home)
• Proficiency with email, online platforms, and CRM/data entry tools

Additional Details

• Work Environment: Remote, home-based office
• Travel: Required for in-person visits, local events, and orientations
• Physical Requirements: Occasional lifting (up to 30 lbs.); use of car for travel
• Schedule: Flexible, based on family/au pair needs and reporting deadlines
• Benefits: At AIFS, we offer a comprehensive benefits package designed to support your personal and professional growth. This includes 401(k) with Roth and employer match options, fitness reimbursement, educational and language learning reimbursements, and health insurance for full-time employees.

Why Au Pair in America?

By joining Au Pair in America-a program of the American Institute for Foreign Study (AIFS)-you become part of a global mission to build cultural understanding and lifelong connections. Help make a lasting impact by ensuring host families and au pairs have a safe, supportive, and meaningful exchange experience.

Equal Opportunity Employer:

AIFS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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