INSIDE SALES REP

TITLE: Inside Sales Rep

POSITION OBJECTIVE: The Inside Sales Representative (ISR) serves as a liaison between our Customers and IEF's Planning, Operations and Quality Departments. They focus on developing relationships with and providing support for their customers by advocating for them internally.

QUALIFICATIONS:

• A High School Diploma or equivalent
• Prior experience in Inside Sales / Customer Service in a manufacturing / B2B environment is preferred, but not required
• Demonstrated ability to multi-task, prioritize and manage time effectively.
• Position requires strong interpersonal skills
• Knowledge of Value-Added Selling methods and techniques.
• Strong organizational skills and attention to detail
• Legal eligibility to work in the US
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary such as overtime and weekends.
• Capable of effectively managing job-related stress and fostering productive workplace interactions

JOB RESPONSIBILITIES:

• Act as the primary Customer contact regarding business activity related to order entry, status updates, changes, over-short runs, customer request date management and releases.
• Advocate for the Customer within IEF and to the Customer in resolving technical, quality logistical, scheduling and operational issues that arise in the course of day-to-day
• Respond to customers' request for pricing, product availability, and requests for samples & trial orders.
• Manage communications, in conjunction with their Outside Teammate(s) between our organization and the Customer during all phases of the project.
• Enter Customer Complaints immediately upon receipt and drive thru to timely resolution by engaging Teammates across the Division and engaging Management as required.

• Address Invoice & quantity discrepancies in a timely manner.

Inteplast Group is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at applicantaccommodation@inteplast.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, about our commitment to equal employment opportunity, view the EEO - Know Your Rights and Pay Transparency Statement.