Marketing Operations Coordinator

Chicago (Remote Eligible)

IDEO U is a learning experience and community that helps leaders tap into their creativity and the creativity of others to generate new ideas, creative solutions, and unexpected opportunities now and in the future. We aim to catalyze and grow the community of creatively confident leaders around the globe through online courses and a supportive network.

We're looking for an early-career Marketing Operations Coordinator who's obsessed with detail, thrives on meeting deadlines, and wants to grow from a digital marketing operator into a strategic creative partner. If you've ever run a scrappy social campaign, managed emails for a startup or internship, or built a high-performing blog from scratch-this might be a perfect opportunity.

The IDEO U Marketing Operations Coordinator will be directly responsible for executing best-in-class email campaigns and streamlining operations across our marketing channels, including web, organic social, email and podcast. You'll directly impact the bottom line of our business through detail-oriented, meticulous management of our owned channels.

This role is ideal for a university social maven, an up-and-coming marketer new to the industry, or an individual with internship level experience around 0-2 years. We're seeking a teammate who is eager to rapidly learn, grow, and ramp up their career in a creative space that's committed to lifelong learning-and lifelong learners everywhere!

We are especially excited to meet candidates with a passion for learning communities, edtech, or new business ventures using emerging technology in a more human-centered way.

This role will work closely with a team spread across the US in 3 time zones, and service a truly global community of learners around the world.

While we are happy to provide office space in Chicago, Cambridge, or San Francisco, IDEO U proudly supports remote work.

IDEO is a legendary design firm with a 40-year history in the business, and IDEO U is where we teach the next generation of creative leaders. Our learners span 100+ countries and apply what they learn to drive real impact in business, education, healthcare, and beyond.

We are small, mighty, and remote. You'll work with a nimble, friendly team distributed across time zones-committed to great work by design, and supportive of each other's growth.

• Own and execute direct email marketing campaigns to our global learner base, from drafting to QA to final send.
• Manage and maintain our web content using a CMS (Content Management System) to keep course pages and landing pages accurate and up to date.
• Support our blog operations, uploading and formatting content, collaborating with our editorial partners, and ensuring a clean, consistent brand experience.
• Work cross-functionally with marketers, designers, and educators across time zones to support weekly campaigns and product launches.
• Develop clear SOPs (Standard Operating Procedures) and improve documentation so your work can scale and evolve.
• Learn, grow, and iterate as you gain experience with campaign data, customer insights, and long-term strategy.

• A deep love of organization, project management, and process. In other words, the one who color-codes the calendar and double-checks the checklist.
• A strong sense of ownership and follow-through. We're seeking self-starters who don't just complete tasks, but adhere to a rapid-fire weekly schedule and thrive in a deadline-driven environment.
• Deep curiosity about how people engage with content online, our customer community of lifelong learners, and a knack for spinning that curiosity into better campaigns.
• Ability (or ability to learn) ecommerce & email marketing platforms like HubSpot, Mailchimp, WordPress, Shopify, or similar tools.
• A self-starter mindset with the humility to learn and the drive to grow.

• Experience managing email newsletters or automated marketing flows.
• Exposure to CMS tools or light HTML knowledge.
• A track record of self-directed learning via certifications, personal / community projects, or workshops.

Please consider submitting any relevant examples of work in portfolio/website format.

This application will remain open until August 31st, 2025.

IDEO is committed to paying its employees equitably, regardless of gender identity or race/ethnicity/cultural identity. We support the holistic well-being of our community by providing a thoughtfully designed benefits package.

The salary range for this role is $60,000 - $100,000 USD. This range is influenced by a wide range of factors considered in compensation decisions at IDEO. This includes, but is not limited to: skills, industry knowledge, and experience. Final offers may vary from the amount listed based on geography, candidate experience & expertise, and other factors.

In addition to base compensation, IDEO offers a rich benefits package including the following:

Health Benefits: Vision, Dental, Healthcare

Financial Benefits: 401K matching

Family & Caregiving: Parental Leave, Adoption Assistance, Fertility Assistance, Transgender Medical Assistance, Breastmilk shipment, Back-up/Dependent Care, Pet Insurance

Other Benefits: Flexible Work, Flexible Time Off, Paid Holidays, Annual Education Stipend, Home Office Stipend

At IDEO, we are committed to the work of advancing diversity, equity and inclusion within our organization and in the world. Our purpose of having disproportionate, world-changing impact through design is directly connected to our ability to bring many different perspectives to the table. This applies to our candidates, the people we hire, the clients and customers we serve, and the communities we learn from in our research.

As a human-centered organization, we are committed to working with and designing for people of every race, ethnicity, gender identity, sexual orientation, age, socio-economic status, physical ability or attribute, religion, national origin, or political belief. We recognize that this commitment requires ongoing work and sustained attention, as well as adaptation to new insights and best practices. We keep our diversity data public for the sake of accountability and transparency. These commitments will also be part of your journey at IDEO, so please feel free to read more about them here.