New

B2B Operations Manager

Staffmark Group
$35.00-$35.00
paid time off, 401(k)
United States, Georgia, Atlanta
Aug 08, 2025
Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Atlanta, GA B2B Operations Manager - Appliances Top Skills 1. Hands-on experience with customer service, order management, and sales operations 2. B2B account management 3. Excels with computer software programs, i.e. Excel, PowerPoint, Word and new/emerging presentation programs Position Description This position supports the day-to-day operations of the outsourced Business Center (BC) for the Builder Direct network. This role will oversee all necessary duties to sustain the company's main goal of ensuring a smooth delivery experience for the Builder Direct accounts purchasing home appliances from the company. They will serve as a liaison between the company and Builder Direct account representatives. This individual will strive to maintain the standing relationship between the company and the Builder Direct account by ensuring that all issues are remedied in a timely manner, while adhering to company policies and procedures. Key Responsibilities: Assist with Builder Direct escalations Support new builder site launch, including pre-walk, and final mile coordination Act as the internal escalation point for Builder Direct issues Manage final mile relationship and escalations Manage Builder Direct contact center to ensure timely and accurate responses Requirements: Hands-on experience with customer service, order management, and sales operations Must be flexible and adaptable to a fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction - Works effectively with competing priorities Solution-driven; and can perform root-cause analysis to quickly find and present resolutions - looking for someone that is a forward thinker Strong Proficiency with Microsoft Office - Excel & PowerPoint Strong interpersonal, and communication skills to coordinate and support transactions across multiple teams Must have the ability to meet deadlines in a fast-paced and demanding environment Regular, consistent and punctual attendance. Must be able to occasionally work nights and weekends Bachelor's degree highly preferred Years of experience: 4+ years Preferred: Some experience with Agile project/procedure management would be a huge bonus! Skills Attention to detail Stays up to date Can easily document a new process or problem Can collect and condense data into information that can be acted on Excels with computer software programs, i.e. Excel, PowerPoint, Word and new/emerging presentation programs Building internal cross-functional relationships and partnerships Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K and Paid Time Off plus more! After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. To read our Privacy Notice for Candidates and Employees/Contractors, click here. By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark