Fraud and Security Analyst

• Bachelor's degree in a business-related field or 4 years of related/comparable experience
• 2-5 years of Bank fraud investigation and prevention experience
• Ability to professionally interact directly with clients and Sales, IT, and Operations staff
• Ability to develop and maintain positive working relationships with federal, state, and local law enforcement agencies
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations
• Ability to travel across company footprint (with some overnight and weekend travel as needed)
• Proficient in Microsoft Office Suite to include Word, Excel, Outlook, PowerPoint, Teams
• Developed cognitive skills to include Analytical, Problem Solving, Decision-Making, Innovation, Organization & Planning
• Developed intrapersonal skills to include Follow-Through, Resourcefulness, Initiative, Tenacity, Development
• Developed interpersonal skills to include Communication: Listening, Speaking, and Writing, Resilience & Balance, Collaboration, Client Focus, Influence
• Developed technology skills to include Technical Acumen, Project Management, Knowledge Management
• Developed leadership skills to include Achieving Results, Implementing the Vision

Fraud

• Assist Fraud Officer in analyzing customer account activity though the utilization of fraud filters, various bank systems and research tools to ensure the Bank maintains a high level of loss avoidance and a low level of risk due to fraudulent activity within the Bank's customer base
• Assist in the process of safeguarding Bank assets and minimizing operating losses and exposure to loss through effective loss analysis and prevention procedures
• Provide quality service to Bank customers and business partners through the utilization of fraud filters and research tools in an efficient manner
• Understand the digital delivery channel as it relates to products and services offered by the Bank and the corresponding security strengths and weaknesses, including proficient knowledge and understanding of customer authentication requirements
• Review and analyze fraud reports, validate suspected items against established rules, identify problems and present written solutions ensuring accuracy and validity of information, compiles data, and maintain necessary records and files to ensure efficient and consistent reporting of all suspicious investigations
• Assist Fraud Officer to support various business partners and Bank branch and department personnel in the processing of operational charge-off losses
• Assist with the development, implementation, and monitoring of fraud prevention initiatives including concentration analysis and establishment of exposure limits
• Assist in comprehensive self-testing, independent third party and regulatory audits, makes necessary preparations for such audits or exams, assists in the coordination of responses to external auditors and regulatory examiners
• Analyze reports created by Fraud Officer to determine fraud activity or watch customers

ANDI Bank

• Review HELIX Q2 reports for Incoming ACH Returns, Initiated Transactions Report, New Customer Account Report, and Locked Report
• Maintenance on all accounts to include but not limited to - void transactions, placing holds on accounts and close out accounts
• Utilize the Ensenta system to review mobile deposits
• Utilize HELIX Q2 portal to open tickets for any issues or technical support
• Review the Verafin system for data analytics for fraud and suspicious activity

Security

• Assist Security Officer to implement overall security strategy, policies, and standards to ensure the physical safety of all visitors, associates, or customers to the Bank's facilities and the security of property and assets
• Assist in staff training and operational plans for crisis response, workplace violence, and other emergency events
• Assist in managing and maintaining systems, alarms, and other physical security measures by engaging the necessary vendors or bank personnel
• Lead and direct investigations and critical event responses in coordination with local, state, and federal law enforcement and agencies, as needed
• Work on security projects and policy and procedures as assigned by Security Officer

General

• Assist Fraud Officer with processes, solving and answering complex customer transactions, problems, or inquiries
• Answer questions and direct callers to proper Bank personnel
• Assist Fraud Officer with special projects as it relates to the Fraud Department; may review other lines of business processes and procedures and will update procedures, and train staff
• Assure compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position
• Consistently exemplify our Core Values of Integrity, Community, Dependability, Excellence, Longevity, and Accountability
• Comply with regulatory rules and regulations evidenced through successful completion of training and demonstrated ability
• Perform other duties and/or special projects as appointed by management
• Physical Requirements: primarily sitting with some standing, walking, lifting and bending