Manager, Billing & Collections

The Role

GovExec is seeking a Manager, Billing & Collections to join our team. The Billing & Collections team is leading the charge on bringing in-house a third-party outsourced finance and accounting service. In this role, you will be a critical player in invoicing, collections, and cash applications processes. As the Manager, Billing & Collections, you will report directly to the Senior Director, Billing & Collections.

Responsibilities

Invoicing

• Generate, audit, and issue invoices on a weekly basis
• Research and resolve invoice discrepancies or customer disputes in a timely and professional manner
• Update customer contact and billing information as needed
• Track client invoicing preferences and build streamlined processes for the receipt, processing, and communication of invoicing information
• Work with accounting team to route invoicing requests, provide relevant information, and clarify request follow-ups
• Communicate request status, provide relevant information, and answer questions for internal and external requestors
• Monitor multiple billing inboxes, responding to clients in a timely manner

Collections

• Ensure payments are received and applied in a timely manner in NetSuite
• Maintain client relationships to ensure prompt resolution and payment
• Proactively follow up with customers on any unpaid balances via email and phone
• Fill out vendor forms and vendor applications as needed

Cash Application Process

• Application of payments received across various business units
  • Chase bank accounts
  • Stripe credit card processing accounts
  • Lockbox and various physical check receipt locations
• Coordinate unapplied credits balance and their subsequent application
• Coordinate customer refunds, cancellations, and revisions to open receivables
• Troubleshoot and clarify payment questions and issues with both internal and external stakeholders

Qualifications

• Bachelor's degree in a related field with work or internship experience in accounting, business operations, or a related field
• Strong organizational, communication and office skills
• Proven ability to be concise, effective and productive
• Exceptional work ethic-ability to proactively manage workload as well as perform well in a team environment
• An engaged lifelong learner and acute listener
• Software skills: Proficient use of Microsoft Excel, Gmail, Google Drive. Familiarity with NetSuite and Adbook, and/or invoicing platforms (such as Ariba, Coupa, etc...) is a plus.

About GovExec

GovExec's data and insights set the standard for depth, accuracy, and impact for government leaders and contractors. As the market-leading information and intent-based marketing platform, for over fifty years GovExec has empowered the government ecosystem to engage and support government leaders as they work to achieve their missions across federal, defense, and state and local agencies. Our strategic sales enablement and intent-based marketing solutions accelerate revenue growth to fuel market success. The platform is powered by the largest and most sophisticated database in the public sector, GovExec's platform reaches 3.3 million government influencers each month and provides its marketing clients with a significant competitive advantage in driving higher conversion and growth.

Working at GovExec

At GovExec, we believe that a new era of work -- particularly when, where, and how it gets done -- has arrived. We are building a hybrid workplace that allows for greater freedom and flexibility while also fostering a collaborative culture, no matter where you are working. GovExec offers permanent remote work in 20+ states across the US, as well as the option to work out of one of our offices based in Washington DC, New York or Connecticut. GovExec also offers a range of great benefits including:

• Medical, dental, and vision insurance plans
• 401(k) retirement plan with company match
• Open time off policy
• Twelve weeks paid parental leave
• Supportive, collaborative teams
• Unique opportunity to help government officials from a private sector company
• Expansive learning and development opportunities

Commitment to Shared Values

GovExec recruits talent for four salient attributes or qualities:

• Soul of Entrepreneurship
• Culture of Inclusion
• Force of Ideas
• Spirit of Generosity

The compensation range for this role is $70,000 to $80,000 per year.

Government Executive Media Group, Inc. and its affiliates ("GovExec") are Equal Opportunity Employers. We do not discriminate against our applicants because of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.