Customer Care Representative

TEKsystems
$43,105.65 / yr
life insurance, paid holidays, sick time, tuition reimbursement, 401(k)
United States, Washington, Liberty Lake
Aug 09, 2025
Job Title: Customer Care Associate Job Description As a Customer Care Associate, you will assist customers with both new and existing claims while promoting participation in preferred provider programs and services when applicable. Your role involves providing telephone coverage in accordance with position guidelines, adhering to call strength audit standards, and actively working to increase product knowledge using available resources. You are expected to meet performance and dependability expectations as set by management and contribute to a positive and respectful environment. Responsibilities * Assist customers with new and existing claims. * Promote participation in preferred provider programs and services. * Provide telephone coverage according to position guidelines. * Adhere to call strength audit standards. * Increase product knowledge using KM and resources from the SCO Intranet pages. * Meet performance and dependability expectations outlined by management. * Contribute to a positive and respectful work environment. Essential Skills * Customer service skills. * Ability to handle inbound and outbound service calls. * Sound verbal and written communication skills. * Proficiency in ClaimCenter, CARE, Outlook, and telephone applications. Additional Skills & Qualifications * Secure and maintain state and non-resident licenses. * Regular evening, weekend, and holiday coverage as needed. * Excellent written and verbal communication skills. * Proficiency in Microsoft Outlook and Word. * Complete ongoing job-related training through ATLAS or other platforms. Why Work Here? We offer comprehensive benefits including medical, dental, vision coverage, short- and long-term disability, and life insurance. Employees enjoy generous leave programs, including paid parental bonding leave, student loan repayment, and tuition reimbursement programs. Our vacation policy includes at least 10 vacation days in the first 12 months, with 14 paid holidays observed and additional floating holidays. Sick time accrues with 6 days at hire and 6 additional days after 90 days of employment. We offer a generous 401k plan with company match and immediate vesting, family support benefits, competitive salaries, and exceptional benefits. Our commitment to fitness and wellness is reflected in reimbursement programs, and employees are encouraged to engage in community involvement. Work Environment Our work environment is business casual with a smaller family feel. Facial piercings other than studs are not allowed, but different hair colors are acceptable. Employees do not have to work on holidays such as Christmas or New Year's. You will work in-office for the first 90 days, after which a hybrid work-from-home model can be utilized. Company-issued laptops are provided. Job Type & Location This is a Permanent position based out of Liberty Lake, Washington. Pay and Benefits The pay range for this position is $43105.65 - $43105.65/yr. Medical, dental, vision coverage, short- and long-term disability, and life insurance Paid Vacation - you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly. Holidays - 14 paid holidays observed Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals Generous leave programs, including paid parental bonding leave Student Loan Repayment and Tuition Reimbursement programs Generous fitness and wellness reimbursement Employee community involvement Strong relationships, lifelong friendships Opportunities for advancement in a successful and growing company Workplace Type This is a fully onsite position in Liberty Lake,WA. Application Deadline This position is anticipated to close on Aug 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.