Onsite in Memphis Bilingual Help Desk

Vaco
$18.00 - $20.00 / hr
401(k), retirement plan
United States, Tennessee, Memphis
Aug 09, 2025
Job Opportunity: Bilingual Service Desk Contractor We are seeking a highly skilled Bilingual Service Desk Contractor to provide exceptional technical support and customer service to our diverse user base. The ideal candidate will be fluent in both Spanish and English, possess a solid IT foundation, and have the flexibility to work evenings, weekends, and certain holidays to meet the needs of a 24/7 support environment. Position Overview: In this role, you will serve as the first point of contact for users experiencing technical issues or needing assistance with computer systems, software applications, and network access. You will be responsible for troubleshooting problems, escalating complex issues to higher-level support teams, and ensuring that all interactions are handled with professionalism, accuracy, and urgency. Key Responsibilities: Provide first-line technical support for hardware, software, and network-related issues via phone, email, and remote support tools. Communicate clearly and effectively with both Spanish and English-speaking users, ensuring a positive customer experience. Diagnose and resolve common PC and peripheral issues, including installation, configuration, and connectivity problems. Document all interactions, troubleshooting steps, and resolutions in the service desk ticketing system. Escalate unresolved issues to appropriate support teams in a timely manner. Follow established service desk procedures and maintain adherence to service level agreements (SLAs). Support after-hours operations, including weekends and holidays, as part of the rotating schedule. Key Requirements: Bilingual proficiency in Spanish and English (verbal and written). Strong customer service orientation with excellent communication skills. Solid IT background, including experience in PC troubleshooting, software installation, and basic network support. Ability to work flexible hours, including evenings, weekends, and select holidays. Problem-solving mindset with the ability to remain calm and professional in high-pressure situations. Preferred Qualifications: Prior experience in a service desk or help desk environment. Familiarity with IT service management tools (e.g., ServiceNow, Remedy, or similar). Knowledge of Microsoft Windows, Office 365, and common enterprise applications. *** US citizens and those authorized to work in the US are encouraged to apply. * We are unable to sponsor candidates at this time. *** Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.