Patient Scheduler III- Virtual Urgent Care

Presbyterian is seeking a Patient Scheduler III- Virtual Urgent Care

Provides exceptional patient experience for each patient case
• Accuracy in scheduling is paramount in performance
• Ability to schedule complex surgical procedures (et. al. total joint replacement, complex cardio-thoracic procedures, etc.)
• 100% validation prior authorizations/certifications/referrals are in place PRIOR to procedure
• Perform non-clinical pre-surgery patient and family education
• Coordinate admission paperwork when applicable
• From pre-determined surgeon instruction, schedule pre-operative tests required
• From pre-determine surgeon instruction, determine personnel/equipment required and communicate to OR
• Schedule equipment representatives and proctors as required
• Other duties as assigned (et al training/mentoring Scheduling Services II Associates )

We're determined to take care of those working in healthcare.

Presbyterian is dedicated to improving people's lives - the lives of our patients and the lives of our coworkers. We're a locally owned and operated, which encourages supportive leadership that empowers employees. And we provide the opportunity to grow from entry-level to the most senior positions.

Why Join Us

• Full Time - Exempt: No
• Job is based at Presbyterian Northside
• Work hours: Varied Days and Hours
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Ideal Candidate: A minimum of 18 months experience in a clinical setting.

• High school or equivalent
• Short-term training in Medical Terminology.
  
  Experience:
• A minimum of 18 months experience in a clinical setting.
• Previous one on one experience with surgeon/s required
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class
  
  Abilities:
• Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments
• Coordinates advanced scheduling guidelines to include surgeons, resources, proctors, etc.
• Requires strong organizational skills
• Must be able to function under pressure while maintaining professionalism
• Familiarity to CPT and ICD-10 coding
  
  
• Pass annual competency exam for all areas of responsibility.
• Attend Quarterly MSO meetings.
• Attend Staff meetings
• Attend Employee Forums

• Customer Service and Caring Practices:
• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
• Ability to manage conflict and appropriately request the help of a supervisor when needed
• Round with patients waiting to insure their comfort and to inform of delays when applicable
  Encounter Components:
• Performs the patient scheduling process and validates accurate patient demographics
• Guide informed dialogue with patients and patients representatives regarding in-network coverages (respecting CDS and RDS guidelines)
• Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses
• Meet 1 on 1 with patient to schedule complex invasive procedures in or out patient
• May be scheduling total joint cases.
• May be required to complete the required pre op and post op surveys for total joint cases.
• May be required to accurately manage the providers block time in the OR.
• Arrange device reps and proctors to be on-site as required
• Collaborate with blood bank
• Advised patient and patient families of non-clinical instruction
• Develop and maintain a positive relationship with OR personnel
• Follow OR protocols for scheduling such as utilizing assigned block time
• Schedule all pre-admit appointments and radiology. Track patient compliance by communication with patient on an on-going basis
  Financial Accountabilities:
• Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center
• Validate prior authorization/certification/referral are secured PRIOR to a scheduled procedure or test, alerting stake holders (patient, patient
  representative, OR, etc) if a breakdown occurs
  Message Management:
• Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of
  patient care.
  Medical Record Components:
• Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management
  for incoming or outgoing records
  Patient Relations
• Comprehend quality service connection to *patient satisfaction and reimbursement
• Participate in metric goals for telephones performance metrics, TSF and abandonment rate when applicable
• Perform confirmation calls when applicable to include directions and instructions as required by the visit type
  Patient Safety
• Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manger to alert the clinical team. Assist in any manner the
  clinic team directs.
• Ensure scheduling area/office, waiting area and walkways are clear of any unnecessary items and are clean and neat.
• Report any concern that may create a safety issue.
• Annual competency completion of Clerical Staff during a Code Blue
  Quality Improvement:
• Appointment reminder calls
• Rescheduling
• Evaluate provider schedules and take appropriate action to ensure accuracy and efficiency per guidelines
• Works with assigned physicians to maximize schedule effectiveness
• Willingness to work in a positive manner to assist in development of new surgical programs
  C.A.R.E.S Behaviors:
• Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to ensure the patients, members and communities we serve can achieve their best health. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.