Senior Field Planner

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Summary:

This role is cross-functional with Field Operations, Supply Chain Operations, and more to support the mutual company goal of serving our customers. A passion for customer service, process improvement, and attention to detail could make you a great fit for our team. At Vivint, exceptional is expected and innovation is essential!

Essential Functions/Responsibilities:

• Manage diverse Field Manager inventory teams in the field, through regular communication and data analysis
• Maintain accurate team rosters in SAP through relationship management and regular and transparent communication with assigned managers
• Manage ticket queue for ad-hoc requests, while trying to proactively reduce ad-hoc requests
• Monitor exceptions and proactively resolve issues to prevent insufficient inventory, stockouts, incomplete work orders, and imbalance
• Manage highly seasonal inventory ramp-up and ramp-down by team and region
• Partner with Logistics to mitigate transportation-related issues, while trying to balance inventory and logistics costs
• Partner with all Field Management working directly with the front line to the customers by communicating Supply Chain initiatives, providing direct support with all inventory issues, and driving feedback upwards through Supply Chain leadership
• Set appropriate stocking levels for all teams and techs to minimize incomplete work orders and achieve service level targets, utilizing reporting on demand, supply, and reorder points
• Partner with Supply Demand Planning to understand changes in demand at the macro level, using trends from Market Intelligence to aggregate micro changes in demand to support forecasting at a higher level
• Identify and recommend process improvement opportunities to management
• Create inventory strategies for new product introductions, holidays, and inventory shortages

Key Qualifications:

• Experience in customer service, data analysis, inventory planning, and inventory management
• Ability to think critically, independently, and create solutions
• Ability to work autonomously and proactively
• Proficient in Microsoft Excel and PowerPoint
• Experience with SAP is a plus
• Proven leadership and influencing skills, with the ability to collaborate effectively across cross-functional teams

Required Experience:

• Bachelor's degree (Supply Chain, Business Analytics, or Logistics preferred) or equivalent experience
• 1.5+ years of experience in customer service and inventory planning

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.