New 
Technical Program Manager II
 Microsoft | |
 United States, Washington, Redmond | |
 Aug 14, 2025 | |
|
OverviewAre you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team's mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. As a Technical Program Manager II in the Azure CXP Sovereign Cloud team you will lead cross-functional workstreams to deliver and improve customer support tooling and infrastructure for all new Azure cloud environments. You will define and track success metrics, using data and KPIs to measure progress and ensure operational readiness. You will engage with stakeholders across engineering, operations, and customer-facing teams to communicate program status, risks, and mitigation plans. Additionally, you will drive continuous improvement in support processes, participate in incident management, and design/document customer support workflows to ensure compliance and operational excellence. Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. By applying to this U.S. based position, relocation does not apply/is not provided for the role.
ResponsibilitiesWhat you will do:You will work with engineering teams to design technical solutions for customer support experiences, identifying risks and proposing data-based mitigations.You'll coordinate and ensure alignment across product and operations teamsWith minimal supervision, you will help deliver on roadmaps, track project schedules, and communicate status to stakeholders.You will analyze and drive continuous improvement of customer support and incident management experiences by creating and validating use cases and partnering with others to define and collect metrics.You'll partner with our engineering teams in all phases of development as a subject matter expert focusing on privacy, compliance and customer support. | |