Desk Clerk

POSITION SUMMARY:The Division of Student Life; Residence Education is seeking a Desk Clerk to assist in the day-to-day operations and provide excellent customer service at a 24-hour residence hall front desk.

Duties to include:

Customer Service

o Serve as a building receptionist, greet residents and guests, and provide directions and assistance according to departmental expectations. Answer phone and assist callers in a courteous manner and take detailed messages.

o Provide accurate information on and about campus resources to residents/customers and make referrals to Hall professional staff as appropriate.

o Maintain a well-ordered and professional work environment.

Administrative Skills

o Assist in resident check in and check out processes as outlined by the department.

o Check out/in keys in keeping with departmental policies.

o Check out/in rental items and equipment provided by Hall association according to departmental policies.

o Complete all paperwork, audits, and assignments as directed.

o Sort mail, place in appropriate mailboxes, complete package registration/notification, complete forwarding mail as instructed, and according to federal U.S. regulations and departmental procedures.

o Accurately communicate issues between residents and Hall professional staff including documenting work orders, concerns, and taking and relaying messages.

o Proficiently use computer systems including Star Rez, ICO and When to Work

o Complete special assignments that assist in Hall operations.

Communication and Teamwork

o Professionally communicate with desk staff, residents, parents, and guests of the building.

o Communicate accurate and detailed information with Hall professional staff in a timely manner.

o Accurately communicate information between desk shifts by utilizing desk logs and in person check in.

o Track and maintain shifts, report when you are unable to work in a timely fashion and communicate with team to find someone to cover your shift.

o Serve as a positive role model for desk team, hall team, and residents.

Community Support

o Process work order requests for staff/residents.

o Update informational boards and post/distribute flyers as assigned.

o Address inquiries and complaints from students and general public and refer to Hall professional staff as needed.

Safety and Security

o Respond to crisis situations as trained in keeping with departmental policies.

o Oversee lobby and hall security. Report all unusual incidents or violations to appropriate staff as trained.

o Monitor fire alarm panel and respond according to training procedures. Document response accurately in accordance to departmental policies.

POSITION BASICS:

Hourly Rate/Range:$9.50

WORK SCHEDULE:

Hours:6-20 hours/week

Shift:Shift times vary between 6 am - 9 pm

Work Week:May work weekends

Additional Hours:As needed

BUILDING A CAREER AND A LIFE AT IOWA:At the University of Iowa, we recognize the important relationship between productive careers and quality personal lives. Please reference the resources on our web page that are designed to assist you to successfully build a career and build a life: )

REQUIRED QUALIFICATIONS:

• Must be willing to work the following shifts: weekend, overnight, holidays, move-in/move out, finals week, and during various campus events.
• Excellent communication (verbal and written), organizational skills, and ability to be positive and respectful in working with a diverse population.
• Reasonable experience in using computers and experience in handling multiple assignments, conflicting demands or priorities.
• Must be able to lift a minimum of 15 lbs.
• Must be able to maintain confidentiality of student information.
• Must attend in person training as assigned. Some online training may be required before start date.

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.