New

Employee Relations Partner

National Multiple Sclerosis Society
life insurance, paid time off, paid holidays, 401(k)
United States, Massachusetts, Boston
Aug 14, 2025
WHO WE ARE: The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning. Job Summary: We are seeking an empathetic and detail-oriented Employee Relations & HR Admin Partner to join our People & Culture (P&C) team as the direct report and partner to one of our Business Partner Leads. This critical role, known as an ER Partner, internally, enables a respectful, compliant, and inclusive workplace by proactively supporting our managers throughout the entire employee lifecycle with accurate administrative support related to recruiting, training, and performance management. Equipping our managers to develop high performing teams on behalf of our Mission is a primary goal - and the Talent Management team (inclusive of this role) is tasked with achieving that goal. A successful ER Partner will take an active posture and demonstrate urgency when responding to general inquiries, addressing employee concerns, resolving conflicts, and ensuring adherence to company policies and employment laws. In addition to completing investigations, our ER Partner plays a key role in promoting employee engagement by identifying workplace trends, supporting a positive employee experience, and partnering with leadership to build a culture of trust, transparency, and accountability. Primary responsibilities HR Administration Support preparation and maintenance of HR paperwork (HCM) and employee records as a member of the Talent Management team. Ensure documentation is accurate, current, and compliant with quality standards. When needed, manage calendar of events for assigned functions, ensuring 100% participation.(Ex: Compliance Training, Annual Enrollment, Development Activities) Assist in tracking and submitting policy recommendations to Legal & Risk partners. Ensure People & Culture policies and programs are actionable and utilized consistently - flagging opportunities for improvement with our P&C Leads. Collaborate within the P&C team to attract, select, and onboard new talent. Participate in interviewing, onboarding, and training of talent for assigned functions. Process onboarding and offboarding actions within relevant systems for your function. Work with managers to ensure job descriptions accurately reflect jobs to be done. Provide logistical and administrative support for P&C programs and special projects. Respond to general inquiries via P&C mailbox on HR policies, programs, and procedures. Employee Relations/Investigations & Compliance Manage employee relations investigations involving allegations of misconduct, harassment, discrimination, retaliation, and other workplace concerns. Complete primary intake on investigations into misconduct, harassment, discrimination, retaliation, and other concerns. Conduct confidential interviews with employees, managers, and witnesses; gather and analyze relevant documentation and evidence. Maintain accurate and detailed case records in line with legal and company standards. Collaborate with Legal, Compliance, and HR Business Partners to ensure alignment with policies and regulations. Provide recommendations for resolution and corrective actions based on findings, ensuring consistency and fairness. Ensure involvement of function leaders in resolutions, seeking to prevent future issues. Track and analyze investigation trends to identify systemic issues. Manage ADA accommodations and oversee employee relations matters. Partner with HR and leadership to enhance employee engagement by identifying root causes of workplace issues and recommending strategies to improve morale, communication, and trust. Support the delivery of training programs related to workplace conduct, conflict resolution, performance management, and policy awareness. Serve as a trusted advisor to managers and employees on workplace behavior, performance management, and conflict resolution. Lead by example, contributing to a positive employee experience by promoting a culture of respect, inclusion, and accountability. Ensure organizational compliance with federal, state, and local employment laws. What We're Looking For: Bachelor's degree (or equivalent experience) in Human Resources, Legal, or Business Administration Proven experience in employee relations, HR compliance, or workplace investigations. Strong knowledge of employment laws (e.g., Title VII, ADA, FMLA, FLSA, etc.). Proven ability to handle sensitive and confidential information with discretion. Excellent interpersonal, communication, and conflict-resolution skills. Strong analytical and problem-solving abilities. Strong communication skills honed through experience in various formats - verbal, written, remote, in person, 1;1, groups of all sizes, formal and informal, et cetera Excellent EQ interpersonal skills, with the ability to partner effectively with people from all backgrounds and at various career stages and with a range of skills, education, and capabilities Strong collaboration skills demonstrated within remote and hybrid teams Microsoft office suite: Proficient in Excel, Word, PowerPoint, Teams You'll standout if you have: Certification in HR or investigations (e.g., PHR, SHRM-CP, AWI-CH) Strong working knowledge and experience leveraging Workday HCM Initiative to improve business processes and to leverage automation and AI Experience gained within both for Profit and Non-Profit sectors Location Requirements Remote - Flexible Location Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships. Compensation \| Benefits: The estimated hiring compensation range for this role is $59,000-$68,000. Final offers will be based on the candidate'sgeographic location, consider career experience and may vary from this range due to these and other factors. You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees. Your benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Spring Health Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings. Not to mention, you will join an incredible mission focused team of people! We're committed to supporting the growth of every employee through a structured and transparent approach to career development. We use Talent Portraits to define clear expectations, development opportunities, and advancement paths - whether you're growing as a people leader or deepening your expertise as an individual contributor. Each role is thoughtfully placed within one of these pathways (Leadership or Partner) to help you understand how it fits into our broader organization and your potential career journey. This position is classified as Partner - Professional The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS. APPLICATION INSTRUCTIONS: We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application! Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.