Global Agency Partnership Senior Manager

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're looking for a strategic and operationally-savvy leader to manage our global partnership with our media agency of record. This role is critical to ensuring our agency delivers with excellence across paid media planning, execution, and reporting-driving performance, efficiency, and accountability across global and regional campaigns.

You will serve as the primary point of contact for the agency relationship, working cross-functionally with internal marketing stakeholders and agency teams to ensure alignment on scope, deliverables, timelines, and expectations. This is not a media planner or buyer role-it's about owning the partnership and ensuring the agency is fully equipped and accountable to deliver on our media goals.

Responsibilities

Partnership & Relationship Management

• Serve as the primary business lead for the global AOR relationship, ensuring strategic alignment and operational efficiency.

• Facilitate regular operating rhythms (WBRs, QBRs, exec reviews) to drive transparency and accountability.

• Own agency onboarding, training, and integration across regional teams and stakeholders.

Performance & Operational Oversight

• Ensure the agency delivers against defined SLAs, campaign timelines, and budget targets.

• Partner with internal media strategy, analytics, and operations teams to ensure campaigns are planned, executed, and optimized effectively.

• Escalate and resolve issues quickly to avoid disruption to campaign timelines or outcomes.

Scope & Contract Management

• Oversee agency staffing plans, scope of work, and resource allocation across global and regional teams.

• Collaborate with procurement and legal on renewals, contract negotiations, and performance evaluations.

Cross-functional Alignment

• Act as a connector between internal stakeholders (media, brand, demand gen, field marketing, finance) and agency teams to ensure coordinated execution.

• Maintain centralized visibility into campaign briefs, priorities, and performance expectations across all clouds, OUs, and regions.

Requirements

• 7+ years of experience in marketing, media operations, or agency management within a complex global organization or agency.

• Proven experience managing large-scale media agency partnerships, ideally in a B2B or enterprise SaaS context.

• Strong understanding of digital media strategy, campaign workflows, and performance metrics (MDP, CPL, ROI).

• Excellent project management, communication, and stakeholder management skills.

• Ability to lead through ambiguity and drive alignment across matrixed teams.

Preferred Qualifications

• Experience working within or alongside global AORs (e.g., dentsu, Publicis, Omnicom).

• Familiarity with Salesforce, Workfront, or similar martech platforms.

• Strong analytical mindset with ability to interpret media performance data and agency reporting.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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