Patient Billing and Collections Supervisor 2

#CA-DS

Responsible for supervising the Customer Service Department, optimizing daily operations, and enhancing team performance through training and support. Ensures compliance with AB 1020 and the No Surprises Act, while maintaining high service standards. Oversees vendor relations with ClearBalance, manages patient complaint resolutions, and monitors over 40 SBO workqueues. Approves AR adjustments and uses performance data to drive continuous improvement in patient experience.

Apply By Date

8/24/2025 at 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position.

• Bachelor's degree in related area or equivalent experience or training
• Minimum 3-5 years of experience in patient billing, collections, or revenue cycle operations within a healthcare setting.
• Strong understanding of insurance claims processing, denials management, and patient account resolution.
• Supervisory or Leadership Experience At least 1-2 years in a supervisory or team lead role, overseeing billing or collections staff. Proven ability to coach, mentor, and manage performance of team members. Regulatory and Compliance Knowledge
• Demonstrated supervisory, organizational, and customer service skills to effectively supervise and prioritize the activities of subordinate staff, and to manage the complex workflow and multiple priorities involved with billing and / or collections operations.
• Solid leadership skills to coach and improve staff performance. Ability to provide thorough and accurate review of complex subordinate work and to oversee coordination of ongoing tasks and projects over extended periods of time.
• Skilled in written and verbal communications, with the ability to serve as a resource, to convey complex clinical finance and business information in a clear and concise manner, and to prepare and present a variety of reports and analyses.
• Computer proficiency in all relevant hardware, software, and specialty information systems used throughout the department. Ability to synthesize data and utilize computerized systems to produce meaningful reports on department operations.
• Strong critical thinking skills, with the ability to quickly analyze and evaluate complex and difficult problems, determine appropriate level of intervention, and develop and apply solutions.

Preferred Qualifications

• Healthcare Revenue Cycle Experience Familiarity with healthcare regulations such as HIPAA, AB 1020, and the No Surprises Act. Experience ensuring compliance with payer guidelines and internal policies.
• Technical Proficiency Proficient in using electronic health record (EHR) systems (Epic) and billing software. Skilled in Microsoft Excel and reporting tools for tracking productivity and performance metrics.
• Customer Service and Communication Experience handling escalated patient billing inquiries and resolving complaints professionally.
• Strong written and verbal communication skills for interacting with patients, staff, and leadership.
• Analytical and Problem-Solving Skills Ability to analyze billing trends, identify root causes of issues, and implement process improvements. Experience with productivity tracking and performance reporting.
• Knowledge In-depth understanding of healthcare billing and collections processes, including insurance claims, denials, and patient account management.
• Familiarity with federal and state healthcare regulations, including HIPAA, AB 1020, and the No Surprises Act. Knowledge of payer guidelines, reimbursement methodologies, and revenue cycle best practices. Proficiency in using Electronic Health Record (EHR) systems (e.g., Epic, Cerner) and billing software.
• Understanding of financial reporting, AR reconciliation, and productivity metrics.
• Strong analytical and problem-solving skills to identify trends, resolve billing issues, and improve processes.
• Excellent verbal and written communication skills for interacting with patients, staff, and leadership. Leadership and team management skills, including coaching, performance evaluation, and conflict resolution.
• Time management and organizational skills to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite, especially Excel, for data analysis and reporting.
• Ability to lead and motivate a team to meet departmental goals and service standards.
• Ability to interpret and apply complex billing regulations and payer requirements.
• Ability to handle sensitive patient information with discretion and professionalism.
• Ability to work collaboratively across departments such as Patient Relations, Risk Management, and Compliance.
• Ability to adapt to changes in regulations, technology, and organizational priorities.

Key Responsibilities

• 30% - Supervision and Ongoing Training
• 20% - Production Assessment
• 20% - Operational Management
• 15% - Billing System Analysis
• 15% - Personal Responsibilities

Department Overview

This position within the Patient Billing Customer Service Department is responsible for handling patient billing inquiries received via phone and written correspondence, ensuring timely and accurate responses.

POSITION INFORMATION

• Salary or Pay Range: $2,954.02 - $5,360.15
• Salary Frequency: Biweekly
• Salary Grade: Grade 22
• UC Job Title: PAT BILL AND COLL SUPV 2
• UC Job Code: 004669
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): Monday-Friday 8:00am- 4:30pm, 8 hour
• Location: Patient Contact Center (HSP166)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)
• THIS IS NOT AN HI-B OPPORTUNITY

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Continuous 6 to 8+ Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Environmental Demands

• Loud noise levels - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment.
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements.
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks