Senior Receivables Support Admin

Payment Processing Support: Facilitate the setup and maintenance of customer accounts for various payment methods, including direct debit ACH. Ensure accurate and timely processing of payment authorizations and updates.

A/R Adjustments: Process and document various A/R adjustments, such as write-offs and refunds, ensuring proper approvals and adherence to company policies.

Risk Management: Manages customer situations by analyzing account history and information to provide solutions, support retention, and make decisions regarding payment options, reactivations, and escalations. Ensures aged credits are minimized in line with compliance limits, while mitigating financial risk through careful decision-making.

Customer Interaction: Respond to customer inquiries related to payment methods, adjustments, and payment plans in a professional and timely manner, escalating complex issues as necessary.

Process Improvement: Identify opportunities for process improvements within the administrative functions of the Receivables Support Operations department and contribute to the development of more efficient workflows.

AI and Automation: Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes. This includes initiatives to drive scale, reduce reliance on manual processes, and mitigate operational risks.

Compliance: Ensure all activities are conducted in compliance with relevant company policies, procedures, and regulatory requirements.

Record Keeping: Accurately documents account activities, ensures timely follow-up, and meets quality and productivity metrics.

Collaboration: Work closely with the Collections, Cash Applications, and other internal teams to ensure seamless A/R processes.

Administrative Support: Provide general administrative support to the A/R team, including data entry, record-keeping, and generating reports as required.

Payment Plan Administration (as applicable): Assist in the administration and tracking of customer payment plans, including documentation, monitoring adherence, and escalating past-due accounts as needed.

These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities