Third Party Billing Specialist

The primary responsibility of this position is to determine the solvency and acceptable payment practices of a company/workforce, various military departments, and other entities that want to sponsor a student's education, and accurately invoice, track, counsel, authorize refunds and resolve issues for all the third-party sponsors and students.

Third Party Billing

* Determine solvency and acceptable payment practices of a company/workforce, various military departments, and other entities that want to sponsor a student's education by paying all or portion of tuition and fee charges. Position is required to accurately manage the population of sponsored students, generate and invoice third-party sponsors, track and apply payments, authorize refunds and resolve issues for all of the third-party sponsors and students each semester.

* Responsible for billing and collecting of over $1 million each fall, spring, and summer semesters. Required to manipulate complex sponsor billing software to meet diverse and ever-changing needs of the sponsors and students. Position must be able to reconcile different student's accounts by using Banner A/R and manage the receivable for the Sponsor students.

Position makes necessary decisions and adjustments to waive services charges or collection fees. Responsible for keeping records of invoices, payments, receipts, and other important documents.

* Position must work with the Financial Aid Office to make sure sponsor students are in compliance with federal regulations for refunds. Position is required to research and provide appropriate documentation for the financial aid advisor for review.

* This position has the authority to remove registration holds for sponsored students when sponsors have not paid their portion of the tuition and fees to allow registration for new semester. Monitors the payment status of the student, and when necessary, works with the student to identify other payment options.

* Position must decide when it is appropriate to advance financial aid or third party payment, which paid student tuition and fees, reverting the debt back to the college until the sponsor pays. Determine the correct amount of the refund and request the credit be released to the student.

The position is responsible for reviewing all credit balances on student accounts and determining if a refund is appropriate.

* Position is responsible for creating and editing forms to address and accommodate current office policy and procedures for the sponsor program. Must write and update the policy and procedures manual for the sponsorship program.

Cross trains and serves as backup support to Student External Partnership Account Manager and other third party and sponsor billing positions.

Customer Service and Office Operations

* Position must understand and interpret various rules and regulations, including University rules and policies, state statues, federal laws, and Department of Education regulations.

* Provide support for the Office of the Bursar by answering phone calls and assisting walk-in customers with any questions they may have regarding their student account.

* Position must be familiar with all processes concerning the Office of the Bursar, including answering account balance questions, College Opportunity Fund (COF), 1098T, Tuition and fees Appeal, Intuitional Correction, drop dates & deadlines, payment deadlines and due dates, and payment options on both current and past due accounts, including those in collections.

* Answer students' inquiries and help to resolve complaints or problems with students' accounts.

* Position will assist the Program Manager, the primary COF coordinator, with troubleshooting COF errors on student accounts.

* Assist with editing and updating the Bursar Office website.

Other Duties as Assigned

Required Qualifications

1. Bachelor's degree in accounting, business administration, or a closely related field, or an equivalent combination of relevant education and experience; two years of experience is equivalent one year of education.

2. Competency in Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook)

Preferred Qualifications

1. 1 year of experience in a higher education setting

2. 1 year experience in Banner Accounts Receivable and student account collection

3. Knowledge of compliance issues as they relate to student accounts

Schedule Information
Full-time, 40 hours per week
Exempt
Days of the Week: Mon - Fri
Evenings and Weekend Work: As needed
Schedule: In-person training, Hybrid schedule available
Travel: Never

Salary for Announcement
Under Colorado law, MSU Denver is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account a variety of factors including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The salary range that the University reasonably expects to pay for this position is $41,200.00 -$61,800.00.

This position is paid monthly and is eligible for MSU Denver benefits.

Instructions to Apply
Applications accepted until position filled; priority given to applications received by September 1, 2025.

For full consideration, please submit the following documents:
Resume
Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position
3 professional references will be required of the finalist. One reference must be a prior or current supervisor.
Official transcripts will be required of the candidate selected for hire.

Open Until Filled

The University's benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as accessto a long-term disability (LTD) plan.Visit MSU Denver'sbenefits websiteto learn more.

For a brief overview, please see: https://www.msudenver.edu/wp-content/uploads/2024/01/MSU-Benefit-Summary.pdf.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at totalrewards@msudenver.edu.

Background Checks

Metropolitan State University of Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To Assist in achieving that goal, we conduct background checks on all finalists for positions at the University prior to employment.

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.