Teller / MSR I - Rochester, NH

Location: Rochester, NH

Pay: $19+/hr + incentives

Schedule: Full-time, 40 hours/week. Some Saturdays required.

At Lighthouse Credit Union, we believe every team member is a leader. Our culture is built on continuous growth, adaptability, and a shared commitment to excellence. We foster a resilient and forward-thinking organization where everyone contributes to our success.

As a Member Service Representative I, you'll be the face of Lighthouse Credit Union-proactively identifying member needs and referring them to products and services that enrich their financial lives. You'll handle routine transactions, initiate meaningful conversations, and serve as a single point of contact to build lasting relationships.

• - Process deposits, withdrawals, payments, wires, and fraud packets with accuracy and courtesy
• - Balance your cash drawer/TCR and maintain privacy and security
• - Provide outstanding service and resolve member issues with care
• - Initiate conversations to identify cross-sell opportunities and deepen relationships
• - Conduct warm outbound calls to current members to uncover needs and offer solutions
• - Support branch operations and assist with audits as needed
• - Maintain punctuality and adhere to attendance policies

• - High school diploma or equivalent
• - 6+ months of experience as a teller, cashier, or in a customer service role
• - Strong communication and relationship-building skills
• - Attention to detail and ability to prioritize tasks
• - Familiarity with Microsoft Office
• - Professionalism, courtesy, and diplomacy

At Lighthouse Credit Union, every team member is a leader. Our Leadership Competencies shape how we grow, collaborate, and innovate:

- Interpersonal Awareness & Skills
Build trust through clear communication and positive member interactions.

- Embraces Change & Learning
Adapt to new tools and processes while growing your skills through training.

- Critical & Creative Thinking
Spot opportunities for improvement and share ideas that enhance member service.

- Personal Ownership
Take pride in your work, meet goals, and own your impact on the member experience.

• - Fully onsite position
• - Office-based with frequent public interaction
• - Ability to sit, stand, walk, and lift up to 20 lbs
• - Occasional travel for training and branch support

Join a team that's committed to making a difference. Apply today and help us light the way for our members.

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Lighthouse Credit Union is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.