Onsite AV Service Specialist 1 - Allentown PA

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

What part will you play?

The ADOPT Onsite AV Service Specialist 1, a full-time role with Diversified, will work at one of our premier clients, a global industry leader. Located in Allentown PA. This is a fantastic opportunity for you to grow into your role. You will be a key member of the AV onsite team, assisting the client staff in supporting all AV, with System Checks, Preventative Maintenance, Meeting Support, both in-person and virtual along with Event support. Technology desired is familiarity with Zoom/Teams support, and knowledge of Extron and Biamp devices. Maintenance of Samsung displays. Experience with a ticketing system (Service Now) would be advantageous. You will be supported by our local Service Team and Field Staff when required. Your input on current state of the AV, potential technical upgrades and working with our project teams will be vital. You will engage with C-level client executives and work closely with IT Managers. The most important requirement for this role is the ability to create and maintain a client relationship through superior customer service combined with a curious desire to troubleshoot technical issues. What will Diversified do for you? Offer you hands-on training along with access to a full suite of Avixa courses and certifications. We encourage you to pursue our CTS certification program. Turn those AV skills into a lucrative career with us.

What will you be doing?

• Function as AV support technician engaging client technical team.
• Exercise successful collaboration with Diversified team members and departments.
• Perform supporting assistance for end-user meetings/conferences/events.
• Perform routine preventive maintenance of technical systems, ensuring a ready to use state.
• Perform resolution of any system/equipment repair faults discovered within systems.
• Interface/liaison with others in efforts related to equipment faults and repair needs.
• Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (as RMAs).
• Develop and manage/maintain an inventory tracking/recording mechanism.
• Track/update repair needs, work duties and events within ticketing systems.
• Produce summary and detailed reports.
• Continue to progress elevated technical skills related to technical systems characteristics.
• Create proper reporting materials to help express the value of the role to the client.

What do we require from you?

Education & Certifications:

• A high school diploma (or equivalent) is a minimum requirement for this position.
• Experience with audio-visual related systems (1-3 years of AV support preferred).

Preferences will be given to those applicants possessing any of the following characteristics:

• Client relations related training/certifications
• AVIXA CTS related certifications
• QSC related certifications
• Networking/IT related certification

Required/Desired Knowledge, Experience and Skills:

• Superior client relationship management is a requirement for this position.

Preference will be given to those applicants possessing any of the following characteristics:

• Experience with audio-visual related systems (1-3 years of AV support preferred).
• Experience in a field related to providing face-to-face client technical systems support.
• Experience in a field related to providing technical systems support.
• Experience with supporting internal and external client relationships.
• Forward-thinking individual, with diligence and efficiency in multi-tasking.
• Possessing the ability to take ownership and provide solutions toward resolution.
• Excellent communications and client service skills, with consistent follow-through.
• Detail oriented and technically savvy.