Patient Navigator

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we are committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

This Social Work Patient Navigator will be responsible for:

• Providing education and emotional support to patients and families and helps guide them through the healthcare system.
• Serving as a single point of contact for referring physicians, patients, and caregivers to provide resources and assistance with accessing supportive care services within BCH and in the community.
• Meets with/calls patients and families to review the implementation of care plans.
• Assessing patients for referrals to resources.
• Assisting patients and families with scheduling multidisciplinary appointments as needed.
• Assisting patients with applying for insurance.
• Maintaining relationships for accessing community-based resources. Providing outreach and maintaining positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff).
• Documentation of patient care and required data.
• Attending and participating in care planning meetings to prepare patients for discharge or continuing care.

To qualify, you must have:

• High School Diploma/GED required. Bachelor's Degree in Human Services, Social Work or related field highly preferred.
• One year of previous applicable professional experience is required.
• The ability to work with a diverse, multi-cultural population and dedication to working with families struggling with financial hardship and medical complexity.
• Analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Diverse candidates encouraged to apply. Fluency in Spanish is preferred.

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

Boston Children's Hospital offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.