Lead Business Manager

UDR, Inc. and its affiliated companies are seeking a Lead Business Manager to join our team in Madison, TN.

GENERAL SUMMARY OF DUTIES: As a Lead Business Manager, provide mentoring, coaching, and supporting of other assigned Business Managers in their assigned role. Provides administrative support for the community(s). Responsible for rent collection, refunds and eviction proceedings for all assigned communities. Provides administrative support for the community(s). May serve as a back up to administrative team assisting with reports, monitoring invoices, and reconciling resident accounts.

ESSENTIAL FUNCTIONS:

1. Diligently collect rent, utility payments, and fees to reduce delinquency and bad debt write-offs.
2. Provide assistance, training, and support to other Business Managers as assigned.
3. Work in conjunction with the District Manager, General Manager and Community Directors to make sure that the financial goals are met.
4. Post and oversee rent payments to property database.
5. Calculate, approve, and send timely and accurate processing for all resident FAS upon move-out. Ensure that all fees and charges are properly documented.
6. Generate Regional Manager approved renewal offer rates in OneSite, confirm accurate population, prepare and Mail renewal offer letters and provide to Community Director for on-site distribution.
7. Complete administrative tasks associated with site operations, including accounting and financial reporting, making bank deposits, reconciling resident accounts, and performing other clerical tasks assigned.
8. Prepare timely and accurate documents and files for eviction proceedings. Prepare resident legal notices using the company standard templates. Upon approval of notices, distribute to affected residents.
9. Coordinate with local authorities to effectively handle evictions.
10. Coordinate with UDR Billing and appropriate outside collection agency in response to security deposit accounting disputes.
11. Responsible for verifying utility changeovers for move-ins and -outs verifying the transfer of the utilities into the customer's name.
12. Assist District Manager or Community Directors manage the budgets and monitoring invoices for a district, area, or community upon request.
13. Provide on-behalf approval to sign leases in Onesite and/or on the actual lease paperwork as directed by the Community Director(s) or General Manager.
14. Provide superior customer service to internal and external customers.
15. Preparation and confirmation of data entry necessary to update month-end reporting.
16. Provide backup to Move-In Specialist or Leasing Consultants if or as needed to assist and interact with walk-in prospects by showing the community and answering questions about the community, lease terms and local area. Process customer applications including credit if needed. This applies to a Lead Business Manager who is on-site at the community.
17. Process customer applications including credit if needed.
18. Provide assistance as requested, to Regional Manager, General Manager and/or Community Directors in reviewing and making Kronos timekeeping records for the associates at the community, especially if the Business Manager is on-site at the community.
19. Appear to court when necessary to respond to small claims or UD hearings.
20. Responsible for verifying utility changeovers for current residents and accurate final billing for move outs or cancelled NTVs.
21. Assist Regional Manager or Community Directors manage the budgets and monitoring invoices for a district, area, or community upon request.
22. Provide on-behalf approval to sign leases in Onesite and/or on the actual lease paperwork as directed by the Community Director(s) or General Manager, or Regional Manager.
23. Provide superior customer service to internal and external customers.
24. Preparation and confirmation of data entry necessary to update month-end reporting.
25. Provide backup to Move-In Specialist or Leasing Consultants if or as needed to assist and interact with walk-in prospects by showing the community and answering questions about the community, lease terms and local area. Process customer applications including credit if needed. This applies to a Business Manager who is on-site at the community.
26. Perform other duties as assigned or as necessary.

EDUCATION AND EXPERIENCE:

1. Bachelor's degree, or equivalent experience, required.
2. Minimum of three to five years' experience in residential properties, property management or related business operations is required.
3. Experience in collections is required.
4. Business Manager experience at UDR is a strong preference.
5. OneSite software experience is preferred.
6. Must have and maintain a valid driver's license unless otherwise noted.

Career Development and Advancement:

We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.

Exceptional Benefits:

We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.

Benefits Offered:

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!

UDR Inc. is an Equal Employment Opportunity Employer.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.