System Administrator IV, Video-teleconferencing

Systems Administrator IV

(Video-Teleconferencing System Administrator & Support)

Systems Administrator IV is responsible for maintaining VTC System Administration & Support to provide enterprise-wide support for our Video-Teleconferencing (VTC) infrastructure. This role typically involves tasks such as configuring and troubleshooting hardware and software, implementing security measures, monitoring system performance, and providing technical support to end-users. Systems Administrator IV often guides of other system administrators and plays a crucial role in ensuring the reliability and efficiency of VTC systems within the organization.

Job location:

Hybrid, with weekly onsite workdays in Herndon, VA or Washington, DC locations

Compensation & Benefits:

Estimated Starting Salary Range for Systems Administrator IV: $120-130K

Pay commensurate with experience.

Full-time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Key Responsibilities

• Administer, monitor, and support enterprise VTC systems (production, disaster recovery, test, and development environments).

• Provide day-to-day operational support for VTC services, including ordering, scheduling, and coordination across the agency.

• Serve as a liaison with agency video facilities service-wide, ensuring seamless coordination of VTC operations.

• Provide on-site and/or remote operational support for VTC facilities in Washington, DC (MIB) and Reston, VA or other areas within the agency's facilities.

• Perform routine system administration tasks:

  • Comply with Service Level Agreements and security protocols.

  • Create, edit, and monitor scheduled tasks.

  • Manage users (add/delete/role assignments).

  • Monitor system performance and conduct tuning as needed.

  • Identify, report, and analyze anomalies.

  • Assist with Tier 1/2/3 support issues.

  • Document processes, configurations, and standard operating procedures.

  • Configure and maintain systems for auditing and logging.

  • Perform patch management and vulnerability mitigation.

• Create and maintain end-user training documents for new systems.

Systems Administrator IV Experience, Education, Skills, Abilities requested:

• A bachelor's degree in CS or relevant field is required.

• 5+ years of experience in related domain.

• Administer, monitor, and support enterprise VTC systems (production, disaster recovery, test, and development environments).

• Provide day-to-day operational support for VTC services, including ordering, scheduling, and coordination across the agency.

• Serve as a liaison with agency video facilities service-wide, ensuring seamless coordination of VTC operations.

• Provide on-site or remote operational support for VTC facilities in Washington, DC (MIB) and Reston, VA or other areas within the agency's facilities.

• Perform routine system administration tasks:

• Comply with Service Level Agreements and security protocols.

• Create, edit, and monitor scheduled tasks.

• Manage users (add/delete/role assignments).

• Monitor system performance and conduct tuning as needed.

• Identify, report, and analyze anomalies.

• Assist with Tier 1/2/3 support issues.

• Document processes, configurations, and standard operating procedures.

• Configure and maintain systems for auditing and logging.

• Perform patch management and vulnerability mitigation.

• Create and maintain end-user training documents for new systems.

Preferred Skills & Certifications

• Polycom Certified Videoconferencing Engineer (PCVE) or equivalent certifications.

• Experience with Web-Suite or similar conferencing scheduling/management tools.

• Security+ or equivalent cybersecurity certification.

Company Information:

Cherokee Nation Integrated Health (CNIH) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNIH is part of Cherokee Federal - a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.

#CherokeeFederal #LI-SH1

Similar searchable job titles

Network Administrator

Systems Engineer

IT Support Specialist

Infrastructure Analyst

Server Administrator

VTC engineer

Keywords

Network Administration

Server Management

System Troubleshooting

Security Measures

Technical Support

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations. Candidates must pass the pre-employment qualifications of Cherokee Federal.