Catering Lead (Retail Clerk Lead)

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC's mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

• Regularly assigns, instructs, trains and checks the work of part time, temporary staff, student workers and/or others as needed.
• Prepares cold food, hot food, and cooks applicable ingredients.
• Plans, organizes, prepares, transports food and beverages, and executes catering functions with minimal supervision; including setup and cleanup.
• Adheres to strict food safety and hygiene standards from preparation to delivery.
• Assists with cost analysis/cost control by determining cost per serving of food, and ensuring all employees are using supplies appropriately.
• Orders, receives, checks dates, prices and stocks retail goods and supplies.
• Researches new food, catering options, menus that align with dietary restrictions and food allergies, and vendors; reports findings to immediate supervisor and prepares corresponding documentation.
• Properly cleans and sanitizes food preparation area and equipment; in c-store, cafe, and catering spaces.
• Follows standard recipes or customizes recipes, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
• Provide excellent customer service is given to every customer, resolves complaints when they arise.
• Regularly prepares a variety of espresso and non-espresso beverages.
• Cleans shelves, fixtures, furnishings, arranges condiments, keeps food counter clean and orderly, sweep, and mop.
• Maintains state health standards and maintains a current Food Handlers Permit.
• Processes invoices in the retail management system. Maintain and file all purchasing and receiving documents.
• Serves as cashier; operate a point-of-sale cash register terminal, receives and dispenses various forms of tender.
• Open/close cafe and c-store as needed.
• Communicates information to the Executive Director of Bookstore, Food Services, and Print Services and/or Food Services Manager to ensure that all guest needs are met in a timely manner.
• Follows all verbal and written operational policies and procedures as directed by the Executive Director of Bookstore, Food Services, and Print Services and/or Food Service Manager.
• Conducts physical inventories, prepares and maintains inventory records.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or GED certificate.
• 1 year of event planning and/or catering service.
• 1 year of experience in retail or food service.
• Experience overseeing people in any setting (paid or volunteer).
• Excellent customer service.

Conditions of Employment

• Successfully complete a criminal history background check prior to employment.
• Ability to move, lift and carry items up to 50 pounds.

Competencies

• Knowledge of computerized accounting and point-of-sale systems.
• Manage personal time and projects wisely; set priorities, make appropriate decisions to complete assigned tasks and solve problems efficiently and in a timely manner.
• Actively participate as a member of the cafe and bookstore team to move the department towards the completion of shared departmental and college goals.
• Excellent customer service skills; including establishing, building and maintaining internal/external customer satisfaction.
• Ability to provide empathetic and timely service to students, faculty, staff, and community members in a higher education setting.
• Ability to communicate and relate well with diverse populations, students, faculty, staff and the general public in a friendly, courteous, respectful and professional manner with an appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ability to promote and maintain a healthy and positive work environment with collegial and cooperative work relationships.
• Ability to provide clear and ethical principles to decision making and use judgment and discretion in sensitive matters.
• Ability to perform well under pressure, multi-task, and engage in critical self-reflection and growth.
• Ability to work independently and as a member of the cafe team.
• Ability to maintain strict confidentiality of departmental and student records.
• Ability to represent the college effectively at all levels, both internally and externally.
• Ability to plan and organize events, manage logistics, and handle unexpected situations.
• Ability to stand for extended periods, lift heavy objects weighing up to 50 pounds, and keep up with a fast-paced environment.

Application Material & Procedures

Complete application packages must include the following:

1. Tacoma Community College online application form.
2. Resume and cover letter. In your cover letter, describe how your background and experience align with the responsibilities and qualifications for this position.

Terms of Employment

This is a full-time classified temporary position scheduled 40 hours per week. The schedule vaires from Monday - Friday 6:30am - 3:00pm. The rate of pay is $3,752 to $4,542 weekly . Flexibility in scheduling is required to meet department needs and some early morning, evening or weekend hours may be required. Tacoma Community College offers a comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans; vacation, sick and personal leave; reduced tuition for the employee; and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: https://www.tacomacc.edu/about/employment/. A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a membership fee is available anytime upon employment. The layoff unit for this position is "All Other WFSE Classified".Degrees must be from accredited colleges or universities recognized by the U.S. Department of Education and verified by National Student Clearinghouse. International degrees will be verified for U.S. equivalency.