Manager, Screening - Kansas City, MO

Segra is searching for a dynamic and experienced Manager, Screening to work in our Kansas City, MO office.

Role Overview:

Develop and manage a team of Screening Specialists, who perform One Call ticket review tasks of considerable technical difficulty through analyzing facility locations. Oversee daily operations of the screening department staff, locating ticket management system, and contract locator to correctly, safely, and efficiently locate underground telecommunications utilities. Provide technical and administrative assistance to state One Call departments, contract locator, ticket management system vendors and company stakeholders. Oversee auditing processes to ensure quality control standards. Respond to data inquiries from various groups within and external to the company and create/publish regularly scheduled and/or ad hoc reports. Responsible for ensuring tasks are completed on time, setting goals, tracking progress and efficiently using all available resources.

Qualifications

• Education: Some college preferred; minimum of 5 years' related industry experience or a combined 5 years of education and related experience.

• Experience: 5 years One Call experience with 2+ years' leadership experience in a One Call locating or screening environment with verifiable experience in overseeing a ticket management system preferred. Knowledge of the telecommunications industry and its practices/standards pertaining to fiber construction. Proficient with MS Office product suites, ESRI GIS.
• Key Competencies: Must have advanced experience in ticket management and One Call systems, analyzing locating/One Call operations and exceptional communication and coordination skills. Must be able to conduct meetings and motivate a team toward a common goal. Strong organizational, analytical and problem-solving skills required.

About Segra:

Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.