Remote Field Sales Support Specialist can live anywhere in the state of New York
Elevate Your Career with Johnson Controls!
As a valued member of the Johnson Controls team, you are integral to our mission of leading the way in smart, healthy, and sustainable buildings. We are dedicated to nurturing your career advancement and providing you with the tools and opportunities necessary to thrive within our organization. Your success not only benefits you but also strengthens our collective impact on the communities we serve.
With a strong emphasis on internal career advancement, you can discover a variety of thrilling opportunities to progress in your career. Our teams are strategically organized to serve diverse industries worldwide, offering you varied experiences that can enrich your professional journey.
We provide a comprehensive framework for your development through:
Meaningful Work Projects: Participate in high-impact projects that leverage your unique skills and interests, allowing you to contribute meaningfully to our mission while gaining invaluable experience.
Tailored Learning Programs:Access a rich array of training and development resources, including workshops, online courses, and certifications, designed to enhance your expertise and keep you competitive in the ever-evolving industry landscape.
Mentorship & Networking:Engage with experienced mentors who are committed to helping you navigate your career path. Our collaborative culture encourages networking across departments, fostering relationships that can lead to new opportunities.
Career Pathing:Work with your manager to establish a clear career path, setting goals that align with your aspirations and our organizational needs, ensuring your professional growth is supported at every step.
What You Will Do
As a Senior Sales Support Specialist for National Accounts, you will serve as the primary liaison for day-to-day service operations with the New York State Agency and affiliated state entities. You'll ensure seamless coordination across departments, maintain compliance with contractual obligations, and deliver exceptional customer service.
How You Will Do It
Service Coordination & Account Management
Manage and coordinate all service requests and work orders for NYS facilities
Serve as the central point of contact for internal teams (operations, technical, finance) and external stakeholders
Ensure timely dispatch and follow-up of service technicians and specialists
Maintain accurate account records, service histories, and contact logs
Inspection Tracking & Compliance
Monitor mandatory inspections for NYS facilities in alignment with contract milestones
Maintain inspection calendars and issue reminders or escalation notices as needed
Collaborate with facility managers to confirm inspection completion within required timeframes
Prepare and submit compliance reports to sales leadership and agency representatives
Invoicing & Pricing Administration
Generate and submit monthly invoices in accordance with contract terms
Validate billed services against approved pricing and applicable discounts
Resolve billing discrepancies and respond to customer inquiries
Partner with Accounts Receivable to track payment status and support timely collections
Systems & Data Management
Utilize MasterMind or equivalent CRM/service-ticket system to manage service events
Develop Excel-based dashboards to track KPIs, revenue forecasts, and inspection status using advanced formulas, pivot tables, and macros
Customer Engagement & Communication
Cultivate relationships with senior NYS executives, facility directors, and procurement officers
Lead virtual and on-site meetings to review service performance and align on evolving requirements
Travel & On-Site Support
Travel approximately 5-10% annually for site inspections, training sessions, and executive briefings
Conduct facility walkthroughs and gather feedback to drive service enhancements
Collaboration & Continuous Improvement
Additional Responsibilities
Stay informed on NYS regulations, procurement policies, and industry best practices
Support annual contract renewals, pricing evaluations, and updates to statements of work
What We Look For
Proven experience in service coordination, account management, or sales support
Strong organizational and communication skills
Proficiency in CRM systems and advanced Excel functions
Ability to work cross-functionally and manage multiple priorities
Familiarity with public sector contracts and compliance requirements preferred
HIRING SALARY RANGE: $64,400 - 80,500 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
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Johnson Controls, Inc.
Aug 22, 2025