Residential Support Specialist Split Shift

THE SALVATION ARMY

North and Central Illinois Division

JOB DESCRIPTION

JOB TITLE: Residential Support Specialist (RSS), Split Shift 2^nd & 3^rd.

LOCATION/DEPT: Bloomington, Illinois Corps - Safe Harbor Center

REPORTS TO: Residential Services Director

PEOPLE MANAGER: No

FLSA CATEGORY: Part Time, Non-Exempt. 20 hours per week.

PAY GRADE: 202

PAY RATE: $15.75 - $18.90

WHO WE ARE

At The Salvation Army, we are dedicated to "Doing the Most Good". We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

JOB SUMMARY

Responsible for providing program oversite in supporting the daily management of operational needs and service delivery for individuals accessing emergency shelter services. Conduct new intakes, enter data into the Homeless Management Information System (HMIS) and assist in meeting the basic needs of all program participants.

Expected hours - additional hours may be available or required in emergent situations.

Monday 10:30 PM - 6:30 AM

Tuesday 10:30 PM - 6:30 AM

Saturday 5:30 PM - 10:30 PM

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answering the telephone; providing assistance and information as needed
• Document daily activity in logbook
• Document rule infractions through incident reports
• Coordinate and offer assistance to volunteers as they serve meals
• Ensure that meals are prepared according to health department standards
• Receive and document donations and gifts received
• Maintain volunteer log and paperwork associated with volunteers
• Review log entries since the last time worked for pertinent information
• Attend staff meetings as scheduled
• Determine client eligibility by verifying eligibility list and clearance card
• Conduct intake paperwork on new clients.
• Assign clients to an appropriate bed
• Conduct bed checks periodically after curfew
• Check clients in and out of the building
• Pack client belongings
• Ensure the safety of clients
• Enforce program guidelines and policies & procedures
• Contact appropriate agencies when crisis intervention is needed
• Prepare and serve dinner meals when not prepared by volunteer groups
• Remain on duty if there is a problem with the oncoming shift (sick employee) or until another staff member arrives.
• Prepare and serve breakfast meals when not prepared by volunteer groups
• Ensure the building is clean and sanitary at the end of a shift
• Complete laundry by the end of shift
• Clean restrooms as needed
• Other duties as assigned by the Resident Services Director or Corps Officer(s)

Administrative Expectations

• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

Education:

High School Diploma or equivalent, significant related experience may be considered in lieu of a degree.

Experience:

A minimum of three years knowledge and work experience related to Social Services and supporting others is preferred. Familiarity with local community resource is a plus.

Skills/Abilities

• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to establish policies and procedures; holding others accountable to the same.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, and case management databases.
• Close attention to detail and a high level of confidentiality
• Ability to multi-task several projects concurrently

COMPETENCIES

• Must have knowledge of the principles of social work and case management.
• Sensitive to culturally and socio-economically diverse client populations.
• Willing to promote the mission of The Salvation Army. Develop a working knowledge of the Salvation Army's history, mission, and structure, as well as its services, policies and procedures.
• An interpersonal style that is service oriented as well as anticipating and responds to the needs of clients.
• A flexible style that also displays a willingness to learn.
• An excellent attention to detail, procedures, processes and policies.
• A self-starter who can manage volunteers, projects and priorities in a constantly changing environment.
• A communication style that exhibits the principles and values of The Salvation Army, communicates information appropriately, as well as fostering team relationships.

LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position. The individual will keep the Residential Services Director informed of all critical issues relating to their area of responsibility.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position may be required to do light physical work.
• To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment including a PC and speak/advocate for others.
• The work environment for this position includes an office/residential environment with a low to moderate noise level.
• This individual must be able to travel to meet the needs of the position. A valid MVR is required. Must have a willingness to travel within the assigned region and maintain a flexible schedule within business hours.

REPORTING RELATIONSHIPS

• This position reports to the Residential Services Director.
• In context related to this position's duties, this individual will interact with a wide range of contacts both internal and external. In these contacts he/she will act as a representative of the Army and its mission.

PERFORMANCE MEASURES

• This individual will be evaluated on how effectively the outcomes of this position are achieved. Timeliness and accuracy of accomplishing assigned goals will be reviewed. An evaluation of how effective service is provided. Performance will also be determined by outcome information provided during weekly staff meetings and monthly reports.
• Timeliness and accuracy of accomplishing assigned goals will be reviewed in regular supervision meetings.
• An evaluation of how effective service is provided within budgetary guidelines.

POSITION LIMITATIONS

• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.
• This position reports to the Residential Services Director.
• This individual relates to, and interacts with, a wide range of contacts both within and outside the Salvation Army (including volunteers, personnel within Salvation Army and other churches, social service agencies, townships, villages and local United Ways).
• In contacts related to this position's duties, this individual acts as a representative of The Salvation Army and its mission.