Product Analyst, Enterprise Corrections

Plano, Texas | Brentwood, Tennessee

10-25%

• Provide Business Value by solving market problems to meet clients and potential client's needs.
• Gather requirements of moderate scope and complexity from a variety of sources to support product development process.
• Collect and analyze user feedback through various channels to gain insights into user satisfaction and areas for improvement.
• Communicate information in the form of User Stories that support user needs, program functions, test cases and steps required to develop or modify systems.
• May research and analyze projects for new features based on system requirements defined by business system's owners.
• Design requirements and documentation with foresight for the future maintainability and growth of the software.
• Work closely with the Product Owner to manage customer enhancement requests and expectations.
• Work closely with customer support teams to address user issues and enhance product usability.
• May act as a liaison to clearly communicate ideas between technical and non-technical stakeholders to ensure a shared understanding of product updates.
• Create comprehensive documentation/content for product features, enhancements, and changes.
• Embrace learning and growth to gain expertise and grow in position.
• Occasional travel required.
• Perform other duties as assigned.

• Bachelor's degree Computer Sciences, Management Information Science, or Business. Equivalent work experience may substitute for degree requirement.
• A minimum of 1 year of experience in software or related experience including but not limited to writing and documenting client specifications.
• Experience using Agile SCRUM development processes.
• Strong analytical and problem-solving skills.
• Knowledge and understanding of the full software development lifecycle and associated methodologies helpful.
• Keen attention to detail.
• Strong planning and organizational skills involving the ability to manage multiple work tasks effectively.
• Strong time management skills.
• Strong interpersonal and communication skills involving communicating technical and non-technical information in writing and verbally.
• Basic knowledge and experience with data modeling, relational databases concepts, and understanding SQL queries.
• Proficient with Microsoft Office.
• Ability to work independently as well as collaborate in a team as well as across functional groups.
• Ability to be effective in a fast-paced environment.
• Must be able to travel occasional if requested.

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.