Medical Billing-Customer Specialist

Location:

Department:

Shift:

Standard Weekly Hours:

Summary:

The Customer Service Specialist serves as the first point of contact for handling a high volume of inbound and outbound telephone calls to resolve patient/guarantor billing concerns and inquiries in both hospital and professional billing. Process patient payments, set up payment arrangements and provides customer/patient education when necessary. Position requires a high level of customer service skills to establish and enhance positive relationships with patients, co-workers and others. The Cook Children's Cash Management, Customer Service and Document Control departments function as a part of a Single Billing Office (SBO) that supports all of Cook Children's Health Care System. The ultimate goal of the SBO is to integrate customer service and self-pay collection activities across Cook Children's Medical Center and Cook Children's Physician Network, providing a single point of contact, a single patient billing statement and increased transparency to guarantors thereby improving the patient collection process and patient experience.

Education:
Minimum:

• High school diploma or equivalent required.

• 3 years of experience working with patient health and/or financial records.

• Ability to type, spell, write or print legibly with accurate data entry skills and use computer and other office equipment.

Preferred:

• Associates Degree with 3 years of experience working with patient health and/or financial records.

• Ability to type, spell, write or print legibly with accurate data entry skills.

• Proficient computer skills, including MS Office (Word, Excel) and other document imaging systems.

• Knowledge of Epic Systems and/or OnBase.

• Working knowledge of professional and hospital billing and follow-up preferred.

About Cook Children's:

Our not-for-profit organization is comprised of a flagship medical center in Fort Worth, Texas, a new medical center in Prosper, Texas, a physician network, home health company, surgery centers, health plan, health services, and health foundation. With more than 60 primary, specialty and urgent care locations throughout Texas, families can access our top-ranked specialty programs and network of services to meet the unique needs of their child. Cook Children's is honored to continually receive recognition for our outstanding efforts and outcomes in pediatric health care.

At Cook Children's, we're more than a health care system-we're your friends, neighbors and even family members. And we're parents too, so we can see the world through your eyes. We see what you're going through-and how we can help you and your child get the best care and support possible.

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.