Logistics and Trade Operations Specialist

Genentech is a biotechnology company dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis.

We celebrate our unique history as the pioneers of scientific breakthroughs that have an incredible track record of improving lives. And yet, our ambitions are bigger and bolder. Together, we are united in a bold quest to solve the world's most complex health challenges and serve society.

The Opportunity

The PT Supply Chain North America Organization (PTSN) contributes to a better society by connecting across our network to supply therapeutics that give life and hope to our patients. The Logistics Management and Supply Chain Compliance organization is responsible for maintaining a resilient and agile domestic and International logistical network to move our material and medicines. We also ensure corporate-wide compliance with trade regulations in accordance with governmental agency requirements, which include US Customs and Border Protection, Partner Government Agencies, and the Bureau of Industry and Security for pharmaceutical project and research material, and other company related materials imported or exported into or out of the United States.

We are an agile organization with distributed authority and a purpose driven culture that is built on trust and cooperation, where people are inspired to co-create solutions and develop the capabilities required to deliver our mission.

The Logistics and Trade Operations Specialist is responsible for providing technical and operational support for the Logistics and Trade Compliance teams to ensure efficient and compliant operations. The prime responsibility as a Logistics and Trade Operations Specialist is to support the daily operational needs across the department through transactional activities, intake and coordination of customer requests and issue management, and process troubleshooting and improvement.

What You'll Do

Your general accountability is defined by the Roche corporate directives, guidelines and operating principles, as well as by the company's core values and behaviors. In the particular role you will have the following major responsibilities:

• Manage the intake, prioritization, and resolution of customer requests and escalate issues across all logistics and trade compliance processes Guide and enable key users through transactional activities,ensuring process adherence and t supporting master data management

• Lead end-to-end continuous improvement initiatives across the Supply Chain

• Cultivate and leverage partnerships with key business stakeholders across a wide range of business functions, including key logistics and trade customers across GNE, the US Warehouse network, Direct Materials Procurement to monitor and prioritize actions, ensuring uninterrupted supply

• Design, optimize, and implement logistics and trade process workflows, establishing new procedures that enhance efficiency, compliance, and scalability

• Serve as the primary contact and utilize systems (ERP, trade management, and logistics) to generate data reports, analyze metrics, and interpret KPIs, providing insights into the operational status of the logistics and trade processes

• Develop and maintain Genentech logistics and trade operational guidance procedures and/or work instructions as needed

• Coordinate global transportation and trade-related operational activities, ensuring the balance of on-time delivery, damage prevention, compliance, and cost-effectiveness, through cross-functional communication and alignment within Roche/GNE and with third-party partners

• Proactively monitor and maintain process health of logistics and trade operational activities,developing data reports to publish key performance indicators

• Analyze operational issues or process gaps to identify root causes; implement solutions and drive continuous improvement

• Manage communications with internal and external stakeholders to ensure processes are followed and service expectations are met

Skills & Mindset:

We have high expectations around end-to-end thinking and cross functional collaboration in a global network by taking ownership and delegating decisions to the appropriate level. We value an entrepreneurial mindset with the ability to constantly change or adapt in a dynamic environment. We expect you to focus on the most impactful and value adding work by prioritizing your efforts with a clear focus on creating value for the patient. You will be willing to explore new opportunities, be comfortable with ambiguity and taking smart risks, while complying with the latest regulations.

Who You Are

• Bachelor's degree in science, engineering, logistics, or equivalent, advanced degree or relevant certifications preferred

• Seven or more years of experience in Logistics Management, Trade Compliance or equivalent

• Experience in pharmaceutical and/or cold chain logistics

• Preferred experience in biotech/pharmaceutical supply chain (Logistics, Trade, and Intercompany)

• Experience with SAP S/4 HANA including eWM, TM, GTS is a plus

• Excellent verbal/written communication and presentation skills

• Ability to make high-impact decisions autonomously

• Collaborative mindset, ability to build and maintain cross-functional business relationships

• Strong analytical skills for effective troubleshooting and problem-solving

• Ability to anticipate problems, recommend solutions and implement mitigation plans

• Certification(s) in Lean Production System or Agile practices are a strong plus

Competencies:

We expect this person to demonstrate the following competencies

Strategic Agility

• Links his/her responsibilities with the mission of the whole organization.

• Open for changing circumstances.

• Focuses on activities that provide the most value.

Achieving Results

• Is goal-directed, persistent; driven to achieve key results.

• Self accountable for meeting commitments.

• Recognizes the contributions of teammates and peers.

Teamwork and Collaboration

• Addresses and resolves conflicts by creating an atmosphere of openness and trust.

• Establishes strong collaborative relationships.

• Inspires others to do their best work by offering support and encouragement.

The expected salary range for this position based on the primary location of South San Francisco, CA is $100,700 - $187,100. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.