Account Assistance Call Center Associate

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country. We are looking for energetic individuals with excellent communication skills who enjoy helping others in a team-oriented call center environment. As an Account Assistance Associate, you will be responsible for answering inbound calls and making outbound calls to assist customers who are struggling to make their home mortgage payments. You will be empowered to work with our customers to provide them with options to help them catch up on their missed payments and save their home.

Some of the many reasons to join our team include:

* Comprehensive compensation package - medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!
* Generous incentive plan - top performers can earn up to an additional $750 to $1,000+ per month!
* Minimum $250 incentive bonus paid monthly for the first 4 months of employment
* Standard work schedule from 8AM-5PM or 10AM-7PM, Monday through Friday. Must also be available to work one Saturday 9AM - 1PM shift per month. Candidates working 10AM-7PM shift will earn an additional $40 per week + earn a one-time $1000 retention bonus after 12 months consecutive employment in the 10-7 shift.
* Bilingual candidates fluent in both Spanish and English will earn an additional $2.00 per hour
* Extensive classroom-style and on-the job training programs in home mortgage and communications
* Friendly business casual atmosphere

Position Requirements:

Candidates must possess a minimum of 1 year customer service-related experience as well as enjoy helping others by phone, be very detail-oriented, adapt well to change, able to multi-task, and have experience using a personal computer. Competitive individuals with strong and assertive communication skills who are dependable typically succeed in this position. Candidates with previous customer service, call center, and/or mortgage servicing experience are strongly encouraged to apply. A Bachelor's degree or some college experience is preferred.

Preference will be given to candidates with call center and/or loan counseling experience as well as bilingual candidates fluent in English and Spanish.

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