Mortgage Processing/Closing Manager

Merchants Bank, Winona, is seeking a Mortgage Processing/Closing Manager.  Initial training will be in Winona, MN and then can be worked out of any Merchants Bank location in MN and WI.

This position is responsible for the direct supervision and workflow management for all Mortgage Processing and Closing departments. This includes developing performance metrics and standards for role, reviewing daily numbers and metrics for each channel, identifying daily priorities, and daily and weekly pipeline management to move loans through the system timely and efficiently. Will also establish processes and procedures to maintain accuracy, compliance requirements, and completeness of required documentation. Responsible for ensuring the Processing and Closing teams provide exceptional customer service experience for all customers, lenders, teammates, as well other contacts, both internal and external.

Must have a minimum of three years’ experience in management and mortgage experience, knowledge of Fannie Mae, Freddie Mac, Government Jumbo and other investor guidelines.  Must also have knowledge of related compliance regulations.

Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.

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